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Nerve Centre KPIs · Audit Profile · Sentiment Settings Will audit OAuth/credential health, supplier-badge KPI compliance (RFQ response, on-time delivery, dispute rate), listing moderation/suppression, featured-offer visibility, order-defect/feedback signals, and cross-channel inventory + pricing parity for an Alibaba.com B2B supplier account.

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What this audit checks

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Authentication & access

  • OAuth refresh_token still valid against /openapi/param2/1/system.oauth2/getToken (token-exchange succeeds, not expired/revoked)
  • app_key + seller_id present and resolve a live supplier via /api/v1/supplier/info
  • Granted scopes cover product, order and rfq (RFQ inbox unreadable without rfq scope)

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Account health & policy compliance

  • Verified / Gold Supplier badge_level holding at VERIFIED or GOLD, not downgraded to BASIC
  • RFQ response_rate_30d at or above the 70% badge threshold
  • median_response_time_hours under 24h for RFQ inbox replies
  • Composite supplier-health score (badge x response-rate x on-time x dispute-inverse) above 70

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Listing quality & suppression

  • No listings in REJECTED or OFF_SHELF status from Alibaba moderation (IP infringement, restricted goods, image quality)
  • Required category-mandated attributes filled on at least 90% of /api/v1/product/list items
  • No MOQ price_tiers inversion (a higher-MOQ tier costing the same or more per-unit than a lower-MOQ tier)
  • EXPIRED listings flagged for renewal before they drop search visibility
  • ON_SALE listings retaining featured-offer / ranking visibility vs same-category competing suppliers
  • MOQ tier pricing competitive against same-product suppliers (no bid leakage on volume orders)
  • trade_assurance flag enabled on listings to keep featured-offer + buyer-trust eligibility

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Order defect & feedback

  • On-time delivery rate at or above 95% (orders shipped before shipping_deadline)
  • Trade Assurance dispute rate under 3% of /api/v1/order/list volume
  • No orders stuck in WAITING_SELLER_SEND_GOODS past their shipping_deadline
  • REFUNDING / CANCEL order share not trending up vs prior period

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Cross-channel inventory & pricing parity

  • No ON_SALE Alibaba listing whose SKU is qty=0 on the BigCommerce/Shopify sibling (selling what you cannot fulfil)
  • Alibaba B2B per-unit price not higher than the AliExpress retail price for the same SKU (supplier-credibility drift)
  • Title/spec parity between Alibaba listing and BigCommerce source-of-truth product on shared SKU

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Severity thresholds

SignalWarnCritical
buy_box_win_rate-< 0.40
defect_rate-> 0.05
feedback_score-< 0.90
listing_suppressed_pct-> 0.05
account_health_score-< 70

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Data sources

  • POST https://gw.api.alibaba.com/openapi/param2/1/system.oauth2/getToken - OAuth token exchange / refresh validation
  • GET https://gw.api.alibaba.com/api/v1/supplier/info - Supplier badge level, response rate, median response time
  • GET https://gw.api.alibaba.com/api/v1/product/list - Listing status, MOQ price tiers, attributes, suppression state
  • GET https://gw.api.alibaba.com/api/v1/order/list - Orders, shipping deadlines, trade-assurance disputes, defect signals
  • GET https://gw.api.alibaba.com/api/v1/rfq/inbox - RFQ inbox - response rate and median response time inputs