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A connector is a data source integration that feeds cards into your Nerve Centre dashboard. When you connect a source, the Nerve Centre authenticates with the vendor’s API (or ingests data via webhook), builds the card set for that connector, and starts rendering live tiles. You do not configure individual cards - you connect the source and the full card set becomes available immediately, organised into categories that mirror the vendor’s own interface. Vortex IQ connects 240+ data sources, grouped into the same categories you see in Settings → Connected Sources. For the full A-Z list, see the connector catalogue.

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How connectors work

When you connect a source, Vortex IQ authenticates with the vendor’s API or ingests data via webhook, then builds the full card set for that connector. Cards begin rendering in Nerve Centre once the initial data pull completes - you do not need to configure individual cards. Cross-Platform Metrics cards require data from two or more connected sources. For example, the Active Ads on Out-of-Stock SKUs card requires both an ad platform and a commerce platform to be connected and synced before it can render.

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Connect a new source

1

Open Connected Sources

Navigate to Settings → Connected Sources in the left navigation. You see a list of all connectors you have already connected, plus a search field and connector-type filter for the full catalogue.
2

Find the connector

Search by connector name (for example, “Shopify” or “Google Ads”) or browse by type. Each connector card shows the connector type, the number of cards it unlocks, and its connection method (OAuth, API key, or webhook).
3

Authenticate

Click Connect. For OAuth connectors (Shopify, Google Ads, Meta Ads, Stripe, etc.) you are redirected to the vendor’s authorisation page. Grant the required permissions and you are returned to Vortex IQ. For API-key connectors, paste your key into the field provided.
4

Wait for the first sync

Most connectors are ready within two to five minutes. Commerce platform connectors (Shopify, BigCommerce, Adobe Commerce) backfill historical data on the first sync, which may take 10 to 30 minutes for large catalogues.
5

Review your new connector tab

Open the Nerve Centre. A new tab appears for the connected source. Key Metrics cards are already rendering. Browse by category or use the Key Metrics only filter to see the key metrics immediately.
Cross-Platform Metrics cards require their source connectors to be wired. For example, the Active Ads on Out-of-Stock SKUs card requires both Google Ads and Shopify (or BigCommerce, or Adobe Commerce). If one of the source connectors is not yet connected, the Cross-Platform Metrics card shows a “Connect [connector] to unlock” placeholder on the tab.

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Connectors by category

Every connector below maps to a category in Settings → Connected Sources. Each connector links to its full card catalogue; its Key Metrics cards link straight to their pages.

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E-commerce Platforms

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Marketplace

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Databases

Amazon DynamoDB, Amazon Redshift, Apache Cassandra, ClickHouse, CockroachDB, Custom Connector, Databricks, Elasticsearch, Google BigQuery, Google Firestore, MariaDB, Microsoft SQL Server, MongoDB, MySQL, Neo4j, Oracle Database, PlanetScale, PostgreSQL, Redis, Snowflake, SQLite, Supabase Operational and analytical data stores. Track table volume, query health, replication lag and freshness, and join custom data back to commerce KPIs. Connectors without a linked card page are live in the app with documentation on the way.

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Analytics

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Advertising

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Payments

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Shipping & Delivery

Key Metrics cards: Avg Shipping Cost, Days to Token Expiry, Exception Rate, Late Shipments, On-Time Delivery RateView all 21 cards →
Key Metrics cards: Avg Shipping Cost, Days to Token Expiry, Exception Rate, Late Shipments, On-Time Delivery RateView all 21 cards →
Key Metrics cards: Avg Shipping Cost, Days to Token Expiry, Exception Rate, Late Shipments, On-Time Delivery RateView all 21 cards →

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Project Management

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Cloud Platforms

Amazon Web Services, Anthropic (Claude), Cloudflare, Cohere, DigitalOcean, Fly.io, Google Cloud Platform, Hetzner, Hugging Face, Linode (Akamai), Microsoft Azure, OpenAI, Replicate, Vultr Infrastructure and AI/ML providers. Track usage, spend and service health, and correlate cost or outages against revenue. Connectors without a linked card page are live in the app with documentation on the way.

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CRM

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Email & Marketing

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Notifications

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Monitoring & Performance

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Version Control

Azure DevOps, Bitbucket, GitHub, GitLab Source-control and DevOps platforms. Track deployment cadence, change volume and incident correlation against store health. Connectors without a linked card page are live in the app with documentation on the way.

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Support

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Content & Docs

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CMS

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Social Media

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Reconnect or re-authorise a connector

If a connector’s OAuth token expires or the vendor API returns an authentication error, the Nerve Centre displays a “Connection requires attention” banner on the connector tab, and all cards on that tab show a “stale” badge. To reconnect:
1

Open Connected Sources

Navigate to Settings → Connected Sources.
2

Find the affected connector

Connectors with expired authorisation show a red status badge. Click the connector to open its settings panel.
3

Re-authorise

Click Reconnect (OAuth connectors) or update the API key (key-based connectors). You are redirected through the vendor’s authorisation flow. Once complete, the connector resumes polling and stale badges clear within one refresh cycle.