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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 25 KPI pulses for FedEx stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The FedEx connector brings the Vortex IQ AI OS to merchants shipping with FedEx Express, Ground, Freight, and International services across the US and global lanes. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Priority Overnight Service Promise, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, plus cross-platform FedEx OTD by Sales Channel and International Customs-Hold Rate by Lane so customs delays surface before customers chase them. Vortex Mind investigates when hazmat acceptance dips or a specific zone goes off-pace; Ask Viq™ answers in plain English with citations back to the tracking number. Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.