| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Avg Shipping Cost | 🦸 Hero | hero | Cost & Efficiency | kpi |
| Days to Token Expiry | 🦸 Hero | hero | Operational Health | kpi |
| Exception Rate | 🦸 Hero | hero | Exceptions & Claims | gauge |
| Late Shipments | 🦸 Hero | hero | Delivery Performance | kpi |
| On-Time Delivery Rate | 🦸 Hero | hero | Delivery Performance | gauge |
| Open Claims | 🦸 Hero | hero | Exceptions & Claims | kpi |
| Priority Overnight Service Promise | 🦸 Hero | hero | Delivery Performance | gauge |
| FedEx OTD by Sales Channel | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | bar_horizontal |
| International Customs-Hold Rate by Lane | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | bar_horizontal |
| API Error Rate | Non-Hero | standard | Operational Health | gauge |
| Avg Transit (days) | Non-Hero | standard | Delivery Performance | kpi |
| Claim Value (open) | Non-Hero | standard | Exceptions & Claims | kpi |
| Cost by Zone | Non-Hero | standard | Cost & Efficiency | bar_horizontal |
| Cost Per Shipment Trend | Non-Hero | standard | Cost & Efficiency | sparkline |
| Failed Deliveries | Non-Hero | standard | Exceptions & Claims | kpi |
| First-Attempt Delivery Rate | Non-Hero | standard | Delivery Performance | gauge |
| Hazmat Shipment Acceptance Rate | Non-Hero | standard | Operational Health | gauge |
| High-Cost Shipment Outliers | Non-Hero | standard | Cost & Efficiency | table |
| Label Generation Success | Non-Hero | standard | Operational Health | gauge |
| OTD by Route | Non-Hero | standard | Service Mix | bar_horizontal |
| Returned to Sender | Non-Hero | standard | Exceptions & Claims | kpi |
| Shipments | Non-Hero | standard | Volume | kpi |
| Shipments by Destination | Non-Hero | standard | Service Mix | geo_map |
| Shipments by Service | Non-Hero | standard | Service Mix | pie |
| Shipments Over Time | Non-Hero | standard | Volume | line |
FedEx KPIs, Vortex IQ Nerve Centre
Every FedEx KPI pulse Vortex IQ Nerve Centre tracks: 25 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 25 KPI pulses for FedEx stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The FedEx connector brings the Vortex IQ AI OS to merchants shipping with FedEx Express, Ground, Freight, and International services across the US and global lanes. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Priority Overnight Service Promise, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, plus cross-channel FedEx OTD by Sales Channel and International Customs-Hold Rate by Lane so customs delays surface before customers chase them. Vortex Mind investigates when hazmat acceptance dips or a specific zone goes off-pace; Ask Viqâ„¢ answers in plain English with citations back to the tracking number.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.