PayPal KPIs, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 77 KPI pulses for PayPal stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The PayPal connector covers PayPal account health where merchants care most - auth rates, decline patterns, dispute exposure, recoverable revenue. The Nerve Centre tracks 77 KPI pulses for PayPal in the Vortex IQ AI OS catalogue, including hero alerts (Payment Health Score, Transaction Success Rate, Decline Rate Spike Alert, Open Disputes) plus cross-platform cards (Decline Spike vs Checkout Funnel Drop, Recoverable Revenue (decline-driven), Item-Not-Received vs Shipping Delays). Vortex Mind investigates when success rate dips or INR cases burst; Ask Viq™ lets you ask in plain English with citations back to the source card.

Card	Metrics type	Category	Chart
Decline / Failure Rate	Key Metrics	Executive Command Centre	gauge
Decline Rate Spike Alert	Key Metrics	Nerve Centre	alert_list
Dispute Threshold Watch	Key Metrics	Nerve Centre	kpi
Open Disputes	Key Metrics	Disputes & Chargebacks	kpi
Payment Health Score	Key Metrics	Executive Command Centre	gauge
Revenue at Risk (live)	Key Metrics	Executive Command Centre	kpi
Total Transaction Volume	Key Metrics	Executive Command Centre	kpi
Transaction Success Rate	Key Metrics	Executive Command Centre	gauge
Chargeback Risk Forecast (next 30d)	Cross-Platform Metrics	Revenue at Risk	kpi
Decline Spike vs Checkout Funnel Drop	Cross-Platform Metrics	Revenue at Risk	dual_axis
Item-Not-Received vs Shipping Delays	Cross-Platform Metrics	Revenue at Risk	scatter
Recoverable Revenue (decline-driven)	Cross-Platform Metrics	Revenue at Risk	kpi
3DS Abandonment Rate	Supporting Metrics	Transaction Health	gauge
Active Subscriptions	Supporting Metrics	Subscription & Recurring	kpi
Average Transaction	Supporting Metrics	Volume	kpi
Average Transaction Value	Supporting Metrics	Revenue & Sales	kpi
Avg Dispute Response Time	Supporting Metrics	Disputes & Chargebacks	kpi
Avg Settlement Time (days)	Supporting Metrics	Settlement	kpi
Avg Settlement Time (days)	Supporting Metrics	Settlement & Payouts	kpi
Buyer-Protection Win Rate	Supporting Metrics	Disputes & Chargebacks	gauge
Card Brand Performance	Supporting Metrics	BIN Intelligence	heatmap
Card vs Payer Country Mismatch	Supporting Metrics	Geography	kpi
Chargeback Rate	Supporting Metrics	Refunds & Disputes	gauge
Cross-Border Transaction Share	Supporting Metrics	Geography	gauge
Decline Rate	Supporting Metrics	Transaction Health	gauge
Decline Rate by Card-Country	Supporting Metrics	BIN Intelligence	choropleth
Decline Retry Success Rate	Supporting Metrics	Payments & Checkout Health	gauge
Declined / Failed Transactions	Supporting Metrics	Payments & Checkout Health	kpi
Dispute Lifecycle Stage Mix	Supporting Metrics	Seller Protection & Fraud	donut
Dispute Rate	Supporting Metrics	Refunds & Disputes	gauge
Dispute Rate	Supporting Metrics	Executive Command Centre	gauge
Dispute Rate Trend	Supporting Metrics	Disputes & Chargebacks	line
Dispute Reason Code Mix	Supporting Metrics	Disputes & Chargebacks	bar_horizontal
Dispute Value (30d)	Supporting Metrics	Disputes & Chargebacks	kpi
Dispute Velocity Alert	Supporting Metrics	Nerve Centre	alert_list
Dunning Recovery Rate	Supporting Metrics	Subscription & Recurring	gauge
Fraud Velocity (denied-by-risk)	Supporting Metrics	Seller Protection & Fraud	kpi
Fraud Velocity Alert	Supporting Metrics	Nerve Centre	alert_list
Funding Source Mix	Supporting Metrics	BIN Intelligence	donut
High-Value Transactions	Supporting Metrics	Revenue & Sales	table
Ineligible Transactions	Supporting Metrics	Seller Protection & Fraud	kpi
Net Revenue (after refunds + PayPal fees)	Supporting Metrics	Revenue & Sales	kpi
Oldest Pending Payout (days)	Supporting Metrics	Settlement	kpi
Oldest Pending Payout (days)	Supporting Metrics	Settlement & Payouts	kpi
On-Hold / Pending Rate	Supporting Metrics	Payments & Checkout Health	gauge
Partially-Eligible Transactions	Supporting Metrics	Seller Protection & Fraud	kpi
Pay Later (BNPL) Share	Supporting Metrics	BIN Intelligence	kpi
Payment Method Mix	Supporting Metrics	Payments & Checkout Health	donut
Payout Batch Success Rate	Supporting Metrics	Settlement & Payouts	gauge
Pending Balance	Supporting Metrics	Settlement & Payouts	kpi
Pending Payouts	Supporting Metrics	Settlement	kpi
Recoverable Declines (soft)	Supporting Metrics	Payments & Checkout Health	kpi
Recurring Charge Failure Rate	Supporting Metrics	Subscription & Recurring	gauge
Refund Count	Supporting Metrics	Refunds	kpi
Refund Rate	Supporting Metrics	Refunds & Disputes	gauge
Refund Rate	Supporting Metrics	Refunds	gauge
Refund Value	Supporting Metrics	Refunds	kpi
Refund Velocity Trend	Supporting Metrics	Refunds	line
Refund Volume	Supporting Metrics	Refunds & Disputes	kpi
Revenue by Currency	Supporting Metrics	Revenue & Sales	donut
Revenue by Payer Country	Supporting Metrics	Geography	choropleth
Revenue Over Time	Supporting Metrics	Revenue & Sales	area
Sales Volume Anomalies	Supporting Metrics	Revenue & Sales	line
Seller Protection Coverage Rate	Supporting Metrics	Seller Protection & Fraud	gauge
Settlement Stuck	Supporting Metrics	Nerve Centre	alert_list
Subscription Churn Rate	Supporting Metrics	Subscription & Recurring	gauge
Success Rate	Supporting Metrics	Transaction Health	gauge
Successful Transactions	Supporting Metrics	Payments & Checkout Health	kpi
Top Decline Event Codes	Supporting Metrics	Payments & Checkout Health	bar_horizontal
Top Decline Reasons	Supporting Metrics	Transaction Health	bar_horizontal
Top Payment Methods	Supporting Metrics	Transaction Health	pie
Total Transactions	Supporting Metrics	Volume	kpi
Total Transactions	Supporting Metrics	Payments & Checkout Health	kpi
Total Volume	Supporting Metrics	Volume	kpi
Unauthorised Dispute Rate	Supporting Metrics	Seller Protection & Fraud	gauge
Venmo Share (US)	Supporting Metrics	BIN Intelligence	kpi
Volume Trend	Supporting Metrics	Volume	area

Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.

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