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Metrics type: Key Metrics • Category: Executive Command Centre
Chargeback Rate as reported by the Adyen integration.

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At a glance

Chargeback Rate is a executive command centre metric tracked from Adyen data. It surfaces operational signal so you can spot regressions, opportunities, and structural patterns. Cross-reference the sibling cards below for the full diagnostic picture.

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Calculation

Calculated automatically from your Adyen data on the standard refresh. See the At a glance summary for what it tracks and the worked example below for a typical reading.

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Worked example

A representative reading of Chargeback Rate for a typical Adyen account. The card reports the current value alongside a comparison against the previous period — direction matters. When it moves outside the expected range, cross-reference the siblings below to find the cause; use Vortex Mind to trace upstream causes and Ask Viq for natural-language exploration.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look in Adyen’s own dashboard: find this metric (or its components) under the relevant report/section. Confirm the period boundaries and any filters match the Vortex IQ profile to reconcile cleanly. The Vortex IQ value may legitimately differ due to period definition, time zone, sampling, or how the vendor buckets the underlying records.