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Connecting Salesforce Commerce Cloud (B2C) to Vortex IQ gives the AI OS a live read on your Salesforce Commerce Cloud (B2C) data, feeding the Nerve Centre dashboard, Vortex Mind diagnostics, and Ask Viq.

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What data Vortex IQ reads from Salesforce Commerce Cloud (B2C)

  • Product
  • Order
  • Customer
  • Site
  • ApiIntegration

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How to connect

1

Open Connected Sources

In your Vortex IQ workspace, go to Settings → Connected Sources. You need Admin role in the workspace to connect sources.
2

Find the Salesforce Commerce Cloud (B2C) card

Locate the Salesforce Commerce Cloud (B2C) connector card and click + Connect.
3

Authorise with Salesforce Commerce Cloud (B2C)

You are redirected to Salesforce Commerce Cloud (B2C)‘s own authorisation page. Sign in and approve the requested permissions. Vortex IQ requests these scopes: SALESFORCE_COMMERCE_API:{tenant_id}.sandbox sfcc.shopper-orders.read sfcc.shopper-baskets.read.
4

Return to Vortex IQ

Salesforce Commerce Cloud (B2C) redirects you back to Vortex IQ once authorisation completes. The connector card flips to Connected automatically; no credentials are copied by hand.
5

Wait for the first data pull

KPI cards begin populating once the first sync completes. Timing depends on the Salesforce Commerce Cloud (B2C) API response size and rate limits.

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Available KPI cards

Vortex IQ populates 38 Nerve Centre cards from your Salesforce Commerce Cloud (B2C) data. See the Salesforce Commerce Cloud (B2C) KPI card reference for the full list with definitions, calculations, and sentiment bands.

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Troubleshooting

Re-check each value against the Salesforce Commerce Cloud (B2C) developer console for typos or trailing whitespace. If a scope or permission is missing, Salesforce Commerce Cloud (B2C) will typically return a 401 or 403 on the verification call rather than a generic failure.
Allow time for the first sync to complete; large accounts can take longer. If cards are still empty after an hour, disconnect and reconnect to confirm the credentials were saved correctly.