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Connecting CloudHub Insights to Vortex IQ gives the AI OS a live read on your CloudHub Insights data, feeding the Nerve Centre dashboard, Vortex Mind diagnostics, and Ask Viq.

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What data Vortex IQ reads from CloudHub Insights

  • Company
  • SalesLine
  • Order
  • Invoice
  • OrderStage
  • OrderStageChange
  • InventoryItem
  • StockLevel
  • Listing
  • ProductStatus
  • RepricerDaily
  • Supplier

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How to connect

CloudHub Insights uses credential-based authentication rather than OAuth. You provide these values directly rather than approving a redirect.
1

Open Connected Sources

In your Vortex IQ workspace, go to Settings → Connected Sources. You need Admin role in the workspace to connect sources.
2

Find the CloudHub Insights card

Locate the CloudHub Insights connector card and click + Connect. The connector drawer opens with a credential form.
3

Gather your credentials from CloudHub Insights

You will need:
  • Customer Database: The 247Cxxxx database for this customer (e.g. 247C1005).
  • Company Name: Friendly label, from CompanyDetails.CompanyName.
4

Enter credentials in Vortex IQ

Paste each value into its matching field in the connector drawer.
5

Verify and connect

Click Verify and Connect. Vortex IQ makes a test API call to validate the credentials before saving them.
Vortex IQ only ever requests read-only access. Where CloudHub Insights offers scoped or read-only API keys, use one.

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Available KPI cards

Vortex IQ populates 39 Nerve Centre cards from your CloudHub Insights data. See the CloudHub Insights KPI card reference for the full list with definitions, calculations, and sentiment bands.

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Troubleshooting

Re-check each value against the CloudHub Insights developer console for typos or trailing whitespace. If a scope or permission is missing, CloudHub Insights will typically return a 401 or 403 on the verification call rather than a generic failure.
Allow time for the first sync to complete; large accounts can take longer. If cards are still empty after an hour, disconnect and reconnect to confirm the credentials were saved correctly.