| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Alerts Acknowledged | Non-Hero | - | Incidents & Alerts | kpi |
| Alerts Firing | Non-Hero | - | Incidents & Alerts | kpi |
| Apdex Score | Non-Hero | - | Performance | gauge |
| Avg Response Time | Non-Hero | - | Performance | kpi |
| Error Rate | Non-Hero | - | Performance | gauge |
| Incidents Open | Non-Hero | - | Incidents & Alerts | kpi |
| Incidents Resolved (24h) | Non-Hero | - | Incidents & Alerts | kpi |
| Mean Time To Acknowledge | Non-Hero | - | Incidents & Alerts | kpi |
| Mean Time To Resolve | Non-Hero | - | Incidents & Alerts | kpi |
| p95 Latency | Non-Hero | - | Performance | kpi |
| p99 Latency | Non-Hero | - | Performance | kpi |
| Services Degraded | Non-Hero | - | Service Health | kpi |
| Services Down | Non-Hero | - | Service Health | kpi |
| Services Healthy | Non-Hero | - | Service Health | kpi |
| SLA Compliance | Non-Hero | - | Service Health | gauge |
| Throughput (req/min) | Non-Hero | - | Performance | line |
| Top Alerting Services | Non-Hero | - | Top-N | bar_horizontal |
| Top Error Types | Non-Hero | - | Top-N | bar_horizontal |
Opsgenie KPIs, Vortex IQ Nerve Centre
Every Opsgenie KPI pulse Vortex IQ Nerve Centre tracks: 18 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 18 KPI pulses for Opsgenie stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The Opsgenie connector brings the Vortex IQ AI OS to on-call teams using Atlassian Opsgenie for alert routing, on-call schedules, and incident response across DevOps, IT, and SRE practices. The Nerve Centre tracks 18 KPI pulses covering Alerts Firing, Alerts Acknowledged, MTTA / MTTR, Incidents Open, Incidents Resolved (24h), Services Healthy / Degraded / Down, Top Alerting Services, and SLA Compliance - so on-call load and commerce-side alerts sit in the same view. Vortex Mind investigates when one team’s alert volume spikes; Ask Viq™ answers in plain English with citations back to the alert.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.