Opsgenie sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each Opsgenie KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 15 of the 20 Opsgenie cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
Alerts Firing	Lower is better	0	50	Count
Apdex Score	Higher is better	0.95	0.7	Number
Avg Response Time	Lower is better	200	1000	duration_ms
Error Rate	Lower is better	0.5	2	%
Incidents Open	Lower is better	0	3	Count
Mean Time To Acknowledge	Lower is better	120	600	duration_ms
Mean Time To Resolve	Lower is better	1800	7200	duration_ms
SLA Compliance	Higher is better	99.9	99.5	%
Services Degraded	Lower is better	0	2	Count
Services Down	Lower is better	0	1	Count
Throughput (req/min)	Watch for drops	0	-10	Count
Top Alerting Services	Lower is better	0	100	Count
Top Error Types	Lower is better	0	100	Count
p95 Latency	Lower is better	200	1000	duration_ms
p99 Latency	Lower is better	800	3000	duration_ms

​How sentiment powers triage

How sentiment powers triage