NetDispatch KPIs, Vortex IQ Nerve Centre

Vortex IQ Nerve Centre tracks 23 KPI pulses for NetDispatch stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The NetDispatch connector brings the Vortex IQ AI OS to UK merchants and 3PLs using NetDispatch’s multi-carrier consolidation platform to manage labels, manifests, and tracking across Royal Mail, DPD, Hermes/Evri, and Parcelforce from a single dispatch screen. The Nerve Centre tracks 23 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Dispatch-to-Collection Lag, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, plus a cross-channel NetDispatch OTD by Sales Channel card. Vortex Mind investigates when collection lag stretches or one carrier underperforms; Ask Viq™ answers in plain English with citations back to the consignment.

Card	Class	Tier	Category	Chart
Avg Shipping Cost	🦸 Hero	hero	Cost & Efficiency	kpi
Days to Token Expiry	🦸 Hero	hero	Operational Health	kpi
Dispatch-to-Collection Lag	🦸 Hero	hero	Operational Health	kpi
Exception Rate	🦸 Hero	hero	Exceptions & Claims	gauge
Late Shipments	🦸 Hero	hero	Delivery Performance	kpi
On-Time Delivery Rate	🦸 Hero	hero	Delivery Performance	gauge
Open Claims	🦸 Hero	hero	Exceptions & Claims	kpi
NetDispatch OTD by Sales Channel	🔗 Cross-Channel	hero	Cross-Channel: Revenue at Risk	bar_horizontal
API Error Rate	Non-Hero	standard	Operational Health	gauge
Avg Transit (days)	Non-Hero	standard	Delivery Performance	kpi
Claim Value (open)	Non-Hero	standard	Exceptions & Claims	kpi
Cost by Zone	Non-Hero	standard	Cost & Efficiency	bar_horizontal
Cost Per Shipment Trend	Non-Hero	standard	Cost & Efficiency	sparkline
Failed Deliveries	Non-Hero	standard	Exceptions & Claims	kpi
First-Attempt Delivery Rate	Non-Hero	standard	Delivery Performance	gauge
High-Cost Shipment Outliers	Non-Hero	standard	Cost & Efficiency	table
Label Generation Success	Non-Hero	standard	Operational Health	gauge
OTD by Route	Non-Hero	standard	Service Mix	bar_horizontal
Returned to Sender	Non-Hero	standard	Exceptions & Claims	kpi
Shipments	Non-Hero	standard	Volume	kpi
Shipments by Destination	Non-Hero	standard	Service Mix	geo_map
Shipments by Service	Non-Hero	standard	Service Mix	pie
Shipments Over Time	Non-Hero	standard	Volume	line

Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.