Klarna KPIs, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 16 KPI pulses for Klarna stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The Klarna connector brings the Vortex IQ AI OS to merchants offering Klarna BNPL (Buy Now Pay Later) - one of the highest-converting payment options in DTC for younger demographics. The Nerve Centre tracks 16 KPI pulses for Klarna accounts (Success Rate, Decline Rate, Refund Rate, Chargeback Rate, Dispute Rate, settlement metrics, Top Decline Reasons, Top Payment Methods, Volume Trend). Vortex Mind investigates when a number moves; Ask Viq™ lets you ask in plain English with citations back to the source card.

Card	Metrics type	Category	Chart
3DS Abandonment Rate	Supporting Metrics	Transaction Health	gauge
Average Transaction	Supporting Metrics	Volume	kpi
Avg Settlement Time (days)	Supporting Metrics	Settlement	kpi
Chargeback Rate	Supporting Metrics	Refunds & Disputes	gauge
Decline Rate	Supporting Metrics	Transaction Health	gauge
Dispute Rate	Supporting Metrics	Refunds & Disputes	gauge
Oldest Pending Payout (days)	Supporting Metrics	Settlement	kpi
Pending Payouts	Supporting Metrics	Settlement	kpi
Refund Rate	Supporting Metrics	Refunds & Disputes	gauge
Refund Volume	Supporting Metrics	Refunds & Disputes	kpi
Success Rate	Supporting Metrics	Transaction Health	gauge
Top Decline Reasons	Supporting Metrics	Transaction Health	bar_horizontal
Top Payment Methods	Supporting Metrics	Transaction Health	pie
Total Transactions	Supporting Metrics	Volume	kpi
Total Volume	Supporting Metrics	Volume	kpi
Volume Trend	Supporting Metrics	Volume	area

Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.

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