At a glance
Klarna disputes in active state (pre-resolution). Includes won-recently and lost-recently. Leading indicator for chargeback (buyer-protection-claim) rate.
| What it counts | Active claims and recently-resolved divided by captured. |
| Time window | 30D vsP. |
| Alert trigger | >1%. |
| Sentiment key | gauge_inverse: good<=0.5, warn>1 |
| Roles | owner, operations |
Calculation
Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
“Helle Mode” 30 days. 18 active or recently-resolved disputes on 6,980 captured = 0.26%. Within healthy band.Sibling cards merchants should reference together
| Card | Why pair it |
|---|---|
kla_chargeback_rate | Lost-disputes view. |
kla_refund_rate | Merchant-initiated cousin. |