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Metrics type: Supporting Metrics • Category: Payment Gateway

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At a glance

Klarna disputes in active state (pre-resolution). Includes won-recently and lost-recently. Leading indicator for chargeback (buyer-protection-claim) rate.

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Calculation

Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

“Helle Mode” 30 days. 18 active or recently-resolved disputes on 6,980 captured = 0.26%. Within healthy band.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look: portal.klarna.com → Disputes.

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Known limitations / merchant FAQs

Response deadline? 14 days from Klarna notification typically. Evidence required? Tracking + delivery confirmation + product photos + customer correspondence. Win rate? 70-85% with thorough evidence.

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Tracked live in Vortex IQ Nerve Centre

Dispute Rate is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.