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Metrics type: Supporting Metrics • Category: Payment Gateway

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At a glance

Klarna captured-but-not-yet-paid-out balance. Customer paid Klarna; Klarna hasn’t disbursed merchant share yet.

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Calculation

Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

“Helle Mode” weekly payout schedule. End-of-week pending balance roughly EUR 240,000 (one week of Klarna captures less merchant fee less refunds).

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look: portal.klarna.com → Settlements.

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Known limitations / merchant FAQs

Pending growing while volume stable, why? Payout schedule slowed (Klarna shifted you to longer interval) or reserve hold increased. Reserve held, separate? Yes; some Portal views split reserve from pending. Working capital plan? Plan for ~7 days of revenue in flight if on weekly schedule.

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Tracked live in Vortex IQ Nerve Centre

Pending Payouts is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.