Skip to main content
Metrics type: Supporting Metrics • Category: Payment Gateway

​
At a glance

Days since the oldest unpaid Klarna capture. Stuck-money signal.

​
Calculation

Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

​
Worked example

“Helle Mode” weekly payout. Oldest pending capture is 6 days (yesterday’s payout cleared up to last Wednesday). 6 days within healthy band for weekly schedule.

​
Sibling cards merchants should reference together

​
Reconciling against the vendor’s own dashboard

Where to look: portal.klarna.com → Settlements.

​
Known limitations / merchant FAQs

Oldest 14 days, problem? For weekly-payout merchants, 14 days is at the limit; investigate. For daily-payout, alarm. Reserve hold, looks like stuck payout? Klarna may hold reserve for new or high-risk merchants. Visible in Settlements as “reserved”.

​
Tracked live in Vortex IQ Nerve Centre

Oldest Pending Payout (days) is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.