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Card class: Non-HeroCategory: Payment Gateway

At a glance

Days since the oldest unpaid Klarna capture. Stuck-money signal.
What it countsMAX(today - capture_date) for unpaid captures.
Healthy<2 days for daily-payout merchants; <8 days for weekly.
Sentiment keygauge_inverse: good<=2, warn>5
Rolesowner, finance

Calculation

Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

“Helle Mode” weekly payout. Oldest pending capture is 6 days (yesterday’s payout cleared up to last Wednesday). 6 days within healthy band for weekly schedule.

Sibling cards merchants should reference together

CardWhy pair it
kla_avg_settlement_daysAverage.
kla_payouts_pendingTotal pending balance.

Reconciling against the vendor’s own dashboard

Where to look: portal.klarna.comSettlements.

Known limitations / merchant FAQs

Oldest 14 days, problem? For weekly-payout merchants, 14 days is at the limit; investigate. For daily-payout, alarm. Reserve hold, looks like stuck payout? Klarna may hold reserve for new or high-risk merchants. Visible in Settlements as “reserved”.

Tracked live in Vortex IQ Nerve Centre

Oldest Pending Payout (days) is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.