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Metrics type: Supporting Metrics • Category: Payment Gateway

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At a glance

Total refund dollars on Klarna BNPL orders. Klarna debits this from merchant’s pending payout balance (or invoices the merchant if balance insufficient).

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Calculation

Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

“Helle Mode” 30 days. Total Klarna refund volume EUR 107,500 + GBP 4,800. Pay in 4 contributes EUR 32,200 (the largest absolute share due to elevated return rate plus volume). Helle Mode net Klarna revenue after refunds: EUR 937,400 + GBP 47,000.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look: portal.klarna.com → Refunds. Why differ:

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Known limitations / merchant FAQs

Refund volume larger than payout, how does Klarna handle? Klarna debits merchant’s pending payout balance first. If insufficient, Klarna invoices the merchant for the gap. Partial refund supported? Yes; any amount up to original via API. Klarna processing fee on refund? Small fee (typically EUR 0.10 to EUR 0.30 per refund); the original merchant fee on the sale is generally not refunded.

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Tracked live in Vortex IQ Nerve Centre

Refund Volume is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.