At a glance
Total refund dollars on Klarna BNPL orders. Klarna debits this from merchant’s pending payout balance (or invoices the merchant if balance insufficient).
| What it counts | SUM(refund.amount) per period, per currency. |
| Time window | 30D vsP. |
| Alert trigger | +25% vsP. |
| Roles | owner, finance |
Calculation
Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
“Helle Mode” 30 days. Total Klarna refund volume EUR 107,500 + GBP 4,800. Pay in 4 contributes EUR 32,200 (the largest absolute share due to elevated return rate plus volume). Helle Mode net Klarna revenue after refunds: EUR 937,400 + GBP 47,000.Sibling cards merchants should reference together
| Card | Why pair it |
|---|---|
kla_refund_rate | Rate; dollars divided by revenue. |
kla_total_volume | Gross; subtract this for net. |
Reconciling against the vendor’s own dashboard
Where to look: portal.klarna.com → Refunds. Why differ:| Reason | Direction | Why |
|---|---|---|
| Time zone | Boundary days off | CEST vs UTC. |