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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 25 KPI pulses for Evri (formerly Hermes UK) stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The Evri (formerly Hermes UK) connector brings the Vortex IQ AI OS to UK merchants shipping with Evri’s home-delivery, ParcelShop drop-off, and locker network - the country’s largest pure-play parcel carrier by volume. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, Redelivery Attempts > 3, plus cross-platform Evri OTD by Sales Channel and ParcelShop Drop-off Failure Rate so failed handovers don’t quietly accumulate. Vortex Mind investigates when the lost-parcel rate spikes or redeliveries pile up; Ask Viq™ answers in plain English with citations back to the consignment. Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.