At a glance
Failed Deliveries is a exceptions & claims metric tracked from Evri (formerly Hermes UK) data. It surfaces operational signal at the exceptions & claims layer so merchants can spot regressions, opportunities, and structural patterns in their store performance. The card pairs with sibling metrics in the Exceptions & Claims category to build a complete diagnostic picture; cross-reference the related cards listed below for context.
Calculation
Calculated automatically from your Evri (formerly Hermes UK) data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of Failed Deliveries for a typical merchant on Evri (formerly Hermes UK). The card reports the current period value alongside a comparison against the previous period. Direction matters: rising values may be healthy or concerning depending on the underlying metric. Cross-reference the siblings below to triangulate cause when the value moves outside expected range. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in Evri (formerly Hermes UK)‘s own dashboard: The Evri (formerly Hermes UK) dashboard surfaces this metric (or its components) under the relevant report section. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.