Finding Resolution Rate (90d), Monday.com

Metrics type: Key Metrics • Category: Project Management

At a glance

The percentage of Vortex IQ findings created in Monday.com in the last 90 days that have moved to a closed-set Status label. Below 50% the team is falling behind; above 75% the team is matching or beating intake. Marketing-led Monday teams typically run this card a touch lower than engineering-led Linear teams because Monday’s status taxonomy is more permissive (more in-flight states, looser closure discipline).


The formula	`resolved_in_window ÷ created_in_window`, where `resolved_in_window` counts items in the connected Findings board with `Status` in the closed set AND `updated_at` within the 90-day window (we use `updated_at` as a proxy for the close timestamp because Monday’s GraphQL surface does not expose `closed_at` directly); `created_in_window` counts items with `created_at` within the same window.
API endpoints	Monday GraphQL `items_page` queries with `created_at` and `updated_at` filters, paged via cursor. We bucket by `vortexiq_finding_id` to avoid double-counting if a finding was re-created.
Window	Rolling 90 days, refreshed hourly. The headline number updates on every webhook for the live count; the rate calculation is hourly to smooth single-item volatility.
What “resolved” means	`Status` ∈ closed set (default `Done`, `Cancelled`, `Won't Do`; tunable). Both Done and Won’t Do are treated as resolutions because closing the loop is what the rate measures.
Closed-set configuration	Editable in Settings → Connectors → Monday → Status mapping. Marketing teams sometimes add custom labels like Approved, Live, or Shipped to the closed set.
Workspace scope	All `vortex_iq_outbound` Monday boards across all connected workspaces.
Time zone	UTC for both `created_at` and `updated_at`. The 90-day window aligns to UTC.
Alert trigger	`< 50%` raises a critical alert.
Sentiment thresholds	Gauge: green ≥ 75%, amber 50-74%, red < 50%.
Multi-workspace aggregation	Yes, computed on summed numerator and denominator. Per-workspace stack panel available.
Roles	owner, operations

Calculation

Calculated automatically from your Monday.com data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

A UK marketing-led DTC bedding brand on Shopify, 19-person team, Monday.com primary tool. Snapshot taken on 02 May 26 at 14:00 BST.

Last 90 days (02 Feb 26 - 02 May 26)	Count
Findings created (Monday items with `vortexiq_finding_id`, `created_at` in window)	72
Findings resolved (above set, AND Status in closed set, `updated_at` in window)	47
Findings still open from window	17
Findings re-created (counted once on first close in numerator)	3

Resolution rate = 47 ÷ 72
                = 0.653
                = 65.3%, displayed as 65%

What the merchant should read into this:

65% sits in the amber band (50-74%). Above the alarm threshold but below the green target. The team is closing more than it is opening, but the open queue shrinks slowly.
Marketing-led Monday teams commonly run 60-70%. This is platform-typical, not exceptional. Engineering-only teams using Linear typically run 75-85%; Monday’s permissive status taxonomy and visual-numbness pattern explain most of the gap.
Pair this card with Avg Time-to-Fix. A 65% rate with a 7-day mean time-to-fix is healthy. A 65% rate with a 25-day mean would mean the team is closing easy items and stalling on harder ones.
Compare against Findings Open trend. If open count is rising for three weeks while resolution rate sits at 65%, the audit programme is producing more findings than the team can absorb, a calibration issue with the audit, not a team problem.
The team should aim for 75% sustained. The fastest way to lift a Monday rate is to tighten the closed-set configuration (adding Approved or Live if the team’s convention treats those as final), and to pair this card with a weekly board-walk discipline. Both are no-cost moves.

Sibling cards merchants should reference together

Card	Why pair it with Resolution Rate	What the combination tells you
VortexIQ Findings Open	Resolution rate’s denominator-half.	Falling rate + climbing open count = capacity bottleneck.
Abandoned Findings (>14d)	Items that count in the denominator but never become numerators.	High abandoned + low rate = visual-numbness; the team thinks it is moving but is not.
Avg Time-to-Fix (days)	Cycle time inside this rate.	High rate + low time-to-fix = excellent. High rate + high time-to-fix = closing eventually but slowly.
Tickets Resolved (7d)	Short-window throughput of all items.	High overall throughput but low findings rate = audit work being deprioritised.
Sprint Velocity (avg)	Capacity ceiling.	Flat rate with rising velocity = audit work not entering weekly batches.
Throughput Trend	The slope.	A rate dipping while throughput climbs = deliberate prioritisation away from audit work.
Sprint Progress	Whether items are getting committed to the current week.	Low sprint progress + low rate = items queued but never pulled in.

Reconciling against the vendor’s own dashboard

Where to look in Monday.com’s own UI:

monday.com then open Dashboards in your workspace. Add a Numbers widget showing item count filtered by Status is Done OR Cancelled OR Won't Do AND Created at in last 90 days, alongside a second Numbers widget showing total items created in the same window. The ratio is the resolution rate. Monday’s Dashboards are the primary native rollup; the Battery widget displays a percent gauge that approximates this card directly when configured for the same filter.

Monday does not have a single native “resolution rate” widget; the Battery widget filtered to your closed-set Status labels is the closest visual analogue. Why our number may legitimately differ from a Monday Dashboard widget:

Reason	Direction	Why
Status label mapping	Either	We use the configured closed-label set; a Dashboard widget filtered to a different set will diverge.
Window definition	Either	Monday’s Dashboard “Last 90 days” rolls daily at midnight in your account-profile timezone; our window rolls hourly in UTC.
Re-created findings	Ours lower	Dashboard widgets count each closure event; we count once per finding-id.
Subitem handling	Either	Configurable in the Dashboard widget; our default is parent-items only.
Cross-workspace aggregation	Ours wider	Monday Dashboards are typically per-workspace; we sum across all connected workspaces.

Cross-connector reconciliation. Monday resolution rate vs operations-health peers:

Card	Expected relationship	What causes the divergence
`datadog.dd_health_score`	Independent. Datadog is server-side production health; Monday rate is internal team operations.	A high Datadog Health Score with a low Monday rate means production is fine but the marketing team is falling behind on the work that prevents future regressions. The cause-and-effect lag is typically 4-8 weeks (longer than Linear because marketing audit findings tend to surface in organic traffic and conversion rate, which lag production metrics).
`newrelic.nr_apdex`	Same shape.	Same lag.

Known limitations / merchant FAQs

My Monday Dashboard Battery widget shows 72% but you say 65%. Why? Seven points of gap is normal. Most likely: closed-set differences (we use the configured set; your Battery may include or exclude Approved, Live, On Hold), or window-rolling timezone (UTC vs profile-timezone). Pin a per-workspace stack panel and the gap usually closes to 2-3 points. Does Won’t Do count as resolved? Yes. The team chose to close the loop, that is the rate’s purpose. If you want to track Won’t Do and Done separately, that is on the backlog as a future “Won’t Do Rate” card; for now they are both resolutions. Our team uses a custom Live status. How does it interact with this card? Depends on the closed-set mapping. If Live means “shipped and final” the team should map it as closed in Settings → Connectors → Monday → Status mapping. If Live means “live in market and being monitored” leave it as open. The card will count whichever way the team configures. Our rate sits at 45%. Should I be concerned? Yes. Below 50% is the alarm threshold for a reason: the open queue compounds week-over-week. Standard playbook: open this card, Findings Open, Abandoned Findings, and Tickets by Assignee. On a Monday team the most common cause is In Review sign-off backlog; check whether the marketing-director review meeting is happening on cadence. We use multiple Monday workspaces. Which workspace’s rate matters most? The lowest. Open the per-workspace stack panel; on agencies running 5+ client workspaces the lowest-rate workspace is usually the leading indicator of a client-relationship issue. Throughput dropped this week, rate is still high. What’s happening? “Team closed everything easy and left the hard stuff.” Open Avg Time-to-Fix. If mean cycle time climbed alongside the throughput drop, the team has finished quick-wins and is starting on heavier findings. Healthy phase, lasts 1-3 weeks. Today’s rate looks volatile. Why? At low resolution volumes the rate is sensitive: 5 resolutions out of 8 is 62.5% and one extra close moves it to 75%. The 90-day window makes daily volatility small but visible. The 7-day moving rate is less noisy. Multi-board reporting: how do I see resolution rate per board? Each connected board gets its own per-board stack panel. If you want per-team rather than per-board breakdown within one workspace, the workaround is to use one board per team and tag each as a separate vortex_iq_outbound route in connector setup. Is Monday.com the right tool for tracking this metric? For marketing-led DTC teams that benefit from visual board+timeline+gantt views, yes. The cost is the visual-numbness pattern, the board makes accumulation feel benign, so this rate is the truth-teller. Asana with portfolios is closer for cross-functional ops; Linear is closer for engineering teams; Smartsheet is closer for spreadsheet-style PMOs; Teamwork is closer for time-tracking-driven agencies; ClickUp is closer for “everything-app” use cases; Basecamp is closer for small calm-process teams. Monday’s strength here is the visual planning power; the metric this card adds is the discipline overlay that visual planning alone does not provide. Resolution rate climbed but I don’t think the team did anything different. What changed? Three usual causes. (1) Audit programme produced fewer findings (denominator shrank). Check Findings Open trend. (2) A bulk close (the team did a board cleanup). Check Monday’s Activity log on the board. (3) A Status label was added to the closed set in connector configuration; items in that label now count as resolved overnight. Check Settings → Connectors → Monday → Status mapping for recent edits.

Tracked live in Vortex IQ Nerve Centre

Finding Resolution Rate (90d) is one of hundreds of KPI pulses Vortex IQ tracks across Monday.com and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.

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Finding Resolution Rate (90d), Monday.com

At a glance

Calculation

Worked example

Sibling cards merchants should reference together

Reconciling against the vendor’s own dashboard

Known limitations / merchant FAQs

Tracked live in Vortex IQ Nerve Centre

​At a glance

​Calculation

​Worked example

​Sibling cards merchants should reference together

​Reconciling against the vendor’s own dashboard

​Known limitations / merchant FAQs

​Tracked live in Vortex IQ Nerve Centre

At a glance

Calculation

Worked example

Sibling cards merchants should reference together

Reconciling against the vendor’s own dashboard

Known limitations / merchant FAQs

Tracked live in Vortex IQ Nerve Centre