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Nerve Centre KPIs · Audit Profile · Sentiment Settings Will audit OAuth health, AliExpress seller account standing, listing suppression, featured-offer competitiveness, order-defect and dispute exposure, and cross-channel inventory/pricing parity for a cross-border AliExpress seller.

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What this audit checks

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Authentication & access

  • OAuth2 refresh token valid and not expired against oauth.aliexpress.com/token
  • Required scopes present (aliexpress.products, aliexpress.orders, aliexpress.logistics)
  • Seller ID resolves and /api/seller/account returns ACTIVE status

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Account health & policy compliance

  • Store status not FROZEN or CLOSED on /api/seller/account
  • Detailed seller ratings (match / communication / shipping) all at or above 4.5
  • Store level not downgraded vs prior period (TIER/GOLD/PLATINUM band)

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Listing quality & suppression

  • No listings in REJECTED or AUDITING state on /api/products/list (IP, restricted goods, image quality)
  • Required-attribute completeness at or above 90% across active listings
  • Listings with FX pricing drift over 5% from USD anchor flagged for re-pricing
  • Ship-to country coverage matches target markets (no gaps vs ship_to_countries)
  • Featured-offer (search-placement) win rate at or above competitive band for top-revenue listings
  • ONLINE listings priced uncompetitively vs cross-border peers on same SKU
  • Store-level tier supports buyer-trust premium needed to hold featured placement

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Order defect & feedback

  • Shipping-time accuracy (promised vs actual Cainiao delivery) at or above 80%
  • Open disputes have no unresponded items older than 3 days (auto-rule for buyer at 5d)
  • Share of disputes JUDGED for BUYER over trailing 30d below defect band
  • No orders past ship_deadline on /api/orders/list (Cainiao SLA risk)

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Cross-channel inventory & pricing parity

  • ONLINE AliExpress listings for SKUs that are out of stock on BigCommerce / Shopify
  • Retail price coherence vs Alibaba B2B per-unit price on shared SKU
  • Catalogue drift (title or price diff over 10%) vs BigCommerce source on shared SKU

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Severity thresholds

SignalWarnCritical
buy_box_win_rate-< 0.40
defect_rate-> 0.04
feedback_score-< 4.3
listing_suppressed_pct-> 0.05
account_health_score-< 60

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Data sources

  • GET https://gw.api.aliexpress.com/api/seller/account - Seller account standing, store level, detailed seller ratings
  • GET https://gw.api.aliexpress.com/api/products/list - Listing status, suppression, attributes, pricing, ship-to coverage
  • GET https://gw.api.aliexpress.com/api/orders/list - Order status, ship deadlines, currency, buyer country
  • GET https://gw.api.aliexpress.com/api/disputes/list - Open disputes, response age, judged-for outcome, refund exposure