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Nerve Centre KPIs · Audit Profile · Sentiment Settings Bring is Posten Norge’s B2B carrier brand - strong on Norway-domestic delivery, carbon-neutral (Klimanoytrale) certification, and the Mypack pickup-point vs Hjemlevering home-delivery split. Norway being non-EU means every NO-to-EU shipment needs a tolldokument (export customs document). Findings either cost a customer (Mypack pickup expiry, customs hold at the border) or strip a trust signal (Klimanoytrale share dropping below the 60% certification floor). Cross-references commerce siblings via order_ref and sibling carriers (PostNord, DPD) via tracking_number for head-to-head cost and OTD attribution.

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What this audit checks

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Authentication & access

  • Dual-header auth still valid: X-MyBring-API-Uid + X-MyBring-API-Key issue 200s (no 401)
  • Customer Number (Kundenummer) maps to an active Bring contract (no ‘unknown customer’)
  • Per-Uid+Key rate limit (600/min) not exhausted - throttle 429 rate < 1%
  • validate_on_save probe against /booking/api/booking returns success

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On-time delivery & transit

  • Norway-domestic OTD (NO->NO) < 95% rolling 30D (Bring home turf)
  • Nordic-export OTD (NO->SE/DK/FI) < 90% rolling 30D
  • Avg transit days exceed product-code target (SERVICEPAKKE, EXPRESS_NORDIC_SAME_DAY)
  • First-attempt delivery success rate < 88% on Hjemlevering home delivery

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Exceptions & failed deliveries

  • Exception rate > 3% rolling 30D (status Exception across shipments)
  • Mypack pickup expiry rate > 3% (PickupExpired before customer collection)
  • ReturnedToSender volume up >10% vs prior period (RTS spike signal)
  • NO->EU export customs clearance rate < 85% within 3 days (tolldokument generation failing)

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Damaged / lost parcels

  • Lost-parcel rate (status Lost) > 0.3% rolling 90D
  • Damaged-parcel claim rate > 0.5%
  • Return-label refund cycle (ReturnLabel status stuck pre-Refunded) > 14 days

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Tracking data completeness

  • Tracking-event gap > 24h domestic OR > 3d cross-border on in-transit shipments
  • Shipments with zero tracking events after HandedOver > 1% (tracking_gap_pct)
  • Tracking API /tracking/api/v2/tracking.json 5xx error rate > 5% in last 1h
  • Klimanoytrale carbon-neutral shipment share < 60% (loses certification + storefront badge)

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Cross-channel fulfilment SLA

  • Cross-channel: Bring shipment late vs expected_delivery joined to commerce_sibling order -> revenue at risk per channel
  • Cross-channel: NO/Nordic order with no Bring shipment after 48h (dispatch SLA breach)
  • Cross-channel: Bring cost_nok vs PostNord cost (FX-adjusted) per to_country_code -> carrier-mix leak
  • Cross-channel: Mypack shipment past pickup-expiry with no proactive customer contact

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Severity thresholds

SignalWarnCritical
on_time_delivery_rate9590
exception_rate23
avg_transit_days35
damaged_rate0.30.5
tracking_gap_pct13
klimanoytrale_share_pct6560
mypack_pickup_expiry_pct23
customs_clearance_pct9085
auth_token_failures_24h15

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Data sources

  • POST https://api.bring.com/booking/api/booking - Booking / label generation (write-side, also validate-on-save probe)
  • GET https://api.bring.com/tracking/api/v2/tracking.json - Tracking events per consignment
  • POST https://api.bring.com/booking/api/booking/returns - Return-label generation