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Nerve Centre KPIs · Audit Profile · Sentiment Settings Surfaces the daily ops questions an SMB or mid-market team lives with in ClickUp: is the token still good, is our backlog drowning across Lists, are people overloaded, and (most importantly) are the findings we filed actually reaching a closed status or quietly going stale in a custom “in review” state?

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What this audit checks

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Authentication & access

  • OAuth2 access token still valid (auth on /api/v2/user)
  • Workspace (Team) resolvable and at least one vortex_iq_outbound List is writable
  • vortexiq_finding_id custom field exists on the outbound Lists
  • ClickUp rate-limit headroom > 30% (100 req/min/token on free tier)

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Backlog health

  • Open-task count vs 30-day baseline (sudden growth = drowning signal)
  • Blocked-status task count + change WoW
  • Oldest open task age (>90 days = backlog rot)
  • Unassigned tasks > 5 (work that nobody owns)
  • Backlog-by-priority skew (mostly low priority = no one is grooming)

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VortexIQ findings lifecycle (the stickiness test)

  • Abandoned findings - VortexIQ-created tasks, no date_updated change >14d
  • Finding resolution rate over rolling 90d (target >75%, closed-type only)
  • Avg time-to-fix for closed findings, by priority
  • Findings closed to a Won’t-Do status without a comment (silent dismissals)
  • Regression rate - findings reopened after reaching a closed status

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Team capacity

  • Assignees with >10 open tasks (overload signal)
  • Assignees with zero closed tasks in 14d (parked work)
  • Cycle time degradation > 25% week-over-week
  • Sprint scope-creep (tasks added after sprint start, Sprints ClickApp Spaces)

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Cross-connector signals

  • Critical findings from sibling connectors (shopify/bigcommerce/adobe/cybersource) older than 7 days with no ClickUp task - coverage gap
  • ClickUp tasks referencing decommissioned/archived integrations - stale work

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Severity thresholds

SignalWarnCritical
vortexiq_findings_abandoned515
vortexiq_finding_resolution_rate7550
blocked_tickets38
unassigned_tickets520
oldest_open_ticket_age_days6090
cycle_time_change_pct2550
rate_limit_headroom_pct3010

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Data sources

  • GET https://api.clickup.com/api/v2/user - Token + account info
  • GET https://api.clickup.com/api/v2/team - Workspace (Team) resolution
  • GET https://api.clickup.com/api/v2/list/{list_id} - List metadata + status.type mapping + writability check
  • GET https://api.clickup.com/api/v2/list/{list_id}/task - Paged task reads (open count, blocked, abandoned, by-assignee, resolution rate)
  • GET https://api.clickup.com/api/v2/list/{list_id}/member - Assignee resolution + capacity calc
  • GET https://api.clickup.com/api/v2/space/{space_id}/folder - Sprint-folder discovery for sprint progress + velocity