How sentiment powers triage
Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:- Performing - comfortably inside the good band.
- Needs Attention - has breached the band you set. This is where to act.
- Stable - within range, or an informational card with no good/bad direction.
| Card | Direction | Good | Bad | Unit |
|---|---|---|---|---|
| Abandoned Findings (>14d no movement) | Lower is better | 0 | 5 | Count |
| Avg Cycle Time (days) | Lower is better | 3 | 7 | Number |
| Avg Lead Time (days) | Lower is better | 5 | 14 | Number |
| Avg Time-to-Fix (days) | Lower is better | 3 | 14 | Number |
| Backlog by Priority | Lower is better | 25 | 50 | Count |
| Blocked Tickets | Lower is better | 0 | 8 | Count |
| Cycle Time by Priority | Lower is better | 2 | 5 | Count |
| Finding Resolution Rate (90d) | Higher is better | 75 | 50 | % |
| Oldest Open (days) | Lower is better | 14 | 90 | Count |
| Open Tickets | Lower is better | 50 | 200 | Count |
| Overloaded Assignees (>10 open) | Lower is better | 0 | 1 | Count |
| Scope Added Mid-Sprint | Lower is better | 5 | 15 | % |
| Sprint Progress | Higher is better | 90 | 70 | % |
| Sprint Velocity (avg) | Watch for rises | 0 | 20 | Count |
| Tickets Resolved (7d) | Watch for rises | 0 | 25 | Count |
| Tickets by Assignee | Lower is better | 5 | 10 | Count |
| Unassigned Tickets | Lower is better | 0 | 20 | Count |
| VortexIQ Findings Open | Lower is better | 5 | 20 | Count |