How sentiment powers triage
Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:- Performing - comfortably inside the good band.
- Needs Attention - has breached the band you set. This is where to act.
- Stable - within range, or an informational card with no good/bad direction.
| Card | Direction | Good | Bad | Unit |
|---|---|---|---|---|
| 5xx Response Rate | Lower is better | 0.5 | 2 | % |
| Apdex Score | Higher is better | 0.95 | 0.7 | Number |
| Apdex Trend | Higher is better | 0.95 | 0.7 | Number |
| Avg Response Time | Lower is better | 200 | 1000 | Count |
| Error Rate | Lower is better | 0.5 | 2 | % |
| Error Rate by Service | Lower is better | 0.5 | 2 | % |
| Incidents Open | Lower is better | 0 | 3 | Count |
| Mean Time To Acknowledge | Lower is better | 5 | 30 | Count |
| Mean Time To Resolve | Lower is better | 1800000 | 3600000 | Count |
| Operational Health Score | Higher is better | 90 | 70 | Count |
| SLA Compliance | Higher is better | 99.9 | 99.5 | % |
| Services Degraded | Lower is better | 0 | 2 | Count |
| Services Down | Lower is better | 0 | 1 | Count |
| Throughput (req/s) | Watch for drops | 0 | -10 | Count |
| p95 Latency | Lower is better | 800 | 1500 | Count |
| p95 Response Time | Lower is better | 200 | 1000 | duration_ms |
| p99 Latency | Lower is better | 1000 | 4000 | Count |
| p99 Response Time | Lower is better | 200 | 1000 | duration_ms |