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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each eBay KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 12 of the 33 eBay cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

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How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:
  • Performing - comfortably inside the good band.
  • Needs Attention - has breached the band you set. This is where to act.
  • Stable - within range, or an informational card with no good/bad direction.
Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.
CardDirectionGoodBadUnit
Cases Closed w/o ResolutionHigher is better9585%
Catalogue Drift vs AmazonLower is better550Count
Defect RateHigher is better9585%
Fees % of RevenueLower is better1218%
Late Shipment RateHigher is better9585%
Listings Missing AttributesLower is better550Count
Open INR CasesLower is better12Count
Promoted Listings ACOSLower is better1218%
Promoted Listings Waste BurstLower is better550Currency
Seller Standards Drop AlertHigher is better9585Count
Seller Standards LevelHigher is better9585Count
Zero-Conversion Promoted ListingsLower is better550Count