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Nerve Centre KPIs · Audit Profile · Sentiment Settings Verifies FullStory API access, session replay capture, frustration signals, and checkout-path UX blockers.

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What this audit checks

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Auth + session capture

  • API credentials valid
  • Sessions API accessible
  • API region matches org host

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Frustration signals

  • Rage-click rate within baseline
  • Dead-click concentration below threshold
  • Error-click rate healthy

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Page / checkout UX

  • Checkout-path frustration events monitored
  • Avg frustration score stable
  • Replay capture coverage above floor

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Cross-channel

  • High-frustration sessions vs ecommerce conversion divergence

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Funnel analysis

  • Session conversion rate within baseline
  • Cart abandonment rate below threshold
  • Goal completions tracked

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Traffic acquisition

  • Session + user volume stable vs prior period
  • Top traffic sources resolving
  • New vs returning split captured

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Severity thresholds

SignalWarnCritical
session_drop_pct2540
rage_click_rate_pct58
dead_click_rate_pct812
error_click_rate_pct35
replay_capture_coverage_pct80-
checkout_path_frustration15

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Data sources

  • GET https://api.fullstory.com/sessions/v2/sessions - Session list + frustration scores
  • GET https://api.fullstory.com/users/v1/individual - User profiles + session counts
  • POST https://api.fullstory.com/segments/v1/export - Frustration signal export
  • GET https://api.fullstory.com/events/v1/aggregate - Frustration event aggregates fallback