How sentiment powers triage
Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:- Performing - comfortably inside the good band.
- Needs Attention - has breached the band you set. This is where to act.
- Stable - within range, or an informational card with no good/bad direction.
| Card | Direction | Good | Bad | Unit |
|---|---|---|---|---|
| Alerts Acknowledged | Lower is better | 0 | 5 | Count |
| Alerts Firing | Lower is better | 0 | 5 | Count |
| Apdex Score | Higher is better | 0.94 | 0.85 | Number |
| Avg Response Time | Lower is better | 200 | 1000 | duration_ms |
| Error Rate | Lower is better | 0.5 | 2 | % |
| Incidents Open | Lower is better | 0 | 3 | Count |
| Incidents Resolved (24h) | Watch for drops | 0 | -1 | Count |
| Mean Time To Acknowledge | Lower is better | 300 | 1800 | duration_ms |
| Mean Time To Resolve | Lower is better | 1800 | 3600 | duration_ms |
| SLA Compliance | Higher is better | 99.9 | 99.5 | % |
| Services Degraded | Lower is better | 0 | 2 | Count |
| Services Down × Revenue at Risk | Lower is better | 0 | 1 | Count |
| Services Healthy | Watch for drops | 0 | -1 | Count |
| Throughput (req/min) | Watch for drops | 0 | -30 | Count |
| Top Alerting Services | Lower is better | 0 | 5 | Count |
| Top Error Types | Lower is better | 0 | 5 | Count |
| p95 Latency | Lower is better | 800 | 1500 | duration_ms |
| p99 Latency | Lower is better | 1500 | 3000 | duration_ms |