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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 35 KPI pulses for Intercom. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The Intercom connector brings the Vortex IQ AI OS to teams running Intercom as their customer-support inbox — the conversation, messaging, and ticketing layer between a store and its customers. The Nerve Centre tracks 35 KPI pulses focused on the questions a support or CX lead asks every morning: is anything breaching our first-response SLA right now, how fast are we replying and resolving by team and agent, is CSAT holding, and is the backlog growing. Key Metrics alerts cover SLA breaches, unanswered conversations, CSAT, and the cross-platform kill-shots that tie support load to revenue — support spikes on failed Adyen payments, complaints on out-of-stock SKUs, and high-value customers left waiting. Vortex Mind investigates when first-response slips or CSAT dips; Ask Viq™ answers in plain English with citations back to the source card. Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.