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Nerve Centre KPIs · Audit Profile · Sentiment Settings Audits authentication, deliverability, list health, campaign and automation performance, audience segmentation, and cross-channel revenue attribution.

What this audit checks

Authentication & access

  • Access token valid (no revocation)
  • API server (dc) resolved from /oauth2/metadata
  • Account read access to campaigns / reports / lists confirmed

Deliverability & list health

  • Hard bounce rate
  • Spam complaint (abuse) rate
  • Cleaned / suppressed member %
  • Sender domain authentication (DKIM / SPF / DMARC)
  • Inbox placement drift

Campaign & automation performance

  • Inactive automations (save / paused)
  • Welcome series present
  • Abandoned-cart automation present
  • Win-back automation present
  • Open rate trend
  • Click rate trend
  • Automation last_email_sent_at staleness

Audience & segmentation health

  • Audience growth rate (subscribes minus unsubscribes minus cleaned)
  • Avg member engagement score
  • Active vs unengaged member ratio
  • List rating (1-5)

Cross-channel revenue attribution

  • Mailchimp-attributed ecom revenue trend
  • Top-performing campaigns by revenue
  • High-engagement campaigns with zero ecom revenue
  • Customers in ecom not subscribed in Mailchimp

Data sources

  • POST https://login.mailchimp.com/oauth2/metadata - Resolve per-account API server (dc) and validate token
  • GET https://{dc}.api.mailchimp.com/3.0/campaigns - Campaign inventory + status + send settings
  • GET https://{dc}.api.mailchimp.com/3.0/reports - Campaign report aggregates (opens, clicks, bounces, unsubs, ecommerce)
  • GET https://{dc}.api.mailchimp.com/3.0/reports/{campaign_id}/email-activity - Per-recipient open / click activity for engagement depth
  • GET https://{dc}.api.mailchimp.com/3.0/reports/{campaign_id}/abuse-reports - Spam complaint (abuse) events per campaign
  • GET https://{dc}.api.mailchimp.com/3.0/lists - Audience metadata, member counts, list rating, growth stats
  • GET https://{dc}.api.mailchimp.com/3.0/automations - Automation inventory + status + report summary