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Nerve Centre KPIs · Audit Profile · Sentiment Settings Surfaces the daily ops questions a marketing-led merchant or agency lives with in Monday.com: is the token still good, is the Findings board drowning, are People overloaded, and (most importantly) are the findings we filed actually getting closed or quietly going stale behind Monday’s visually-busy board? The visual-numbness pattern makes the abandoned-finding check the highest-value signal this audit produces.

What this audit checks

Authentication & access

  • API token still valid (me query on POST /v2 returns account)
  • Findings board exists, is active (not archived), and is writable
  • Status column present on the Findings board with the configured closed-set labels
  • vortexiq_finding_id text column exists for finding correlation
  • Complexity-budget headroom > 30% (Monday throttles on complexity points)

Backlog health

  • Open item count vs 30-day baseline (sudden growth = drowning signal)
  • Blocked/Stuck-label count + change WoW
  • Oldest open item age (>90 days = backlog rot)
  • Unassigned items > 5 (People column empty - work nobody owns)
  • Backlog-by-priority skew (mostly Low = no one is grooming)

VortexIQ findings lifecycle (the stickiness test)

  • Abandoned findings - VortexIQ-created items, no updated_at change >14d (the visual-numbness pattern)
  • Finding resolution rate over rolling 90d (target >75%; Monday teams typically run 60-70%)
  • Avg time-to-fix for resolved findings, by priority
  • Items closed Won’t Do without an update (silent dismissals)
  • Regression rate - items reopened after reaching a closed-set label
  • Custom Status labels not mapped to open/closed set (count drift risk)

Team capacity

  • People with >10 open items (overload signal; often the marketing-ops lead)
  • People with zero closed items in 14d (parked work)
  • Cycle time degradation > 25% week-over-week
  • Mid-week scope added to the configured weekly-batch group (scope creep)

Cross-connector signals

  • Critical findings from sibling connectors (shopify/bigcommerce/adobe/ga4/google_ads) older than 7 days with no Monday item - coverage gap
  • Monday items referencing decommissioned/archived integrations - stale work
  • Findings routed to Monday vs Jira split inconsistent with the connector routing config

Severity thresholds

SignalWarnCritical
vortexiq_findings_abandoned515
vortexiq_finding_resolution_rate7550
blocked_tickets38
unassigned_tickets520
oldest_open_ticket_age_days6090
cycle_time_change_pct2550
complexity_budget_headroom_pct3010

Data sources

  • POST https://api.monday.com/v2 - Single GraphQL endpoint - me (token + account), boards (board state), items_page (rule-based backlog reads: open count, blocked, abandoned, by-assignee), users (capacity).