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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each OpenCart KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 11 of the 31 OpenCart cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

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How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:
  • Performing - comfortably inside the good band.
  • Needs Attention - has breached the band you set. This is where to act.
  • Stable - within range, or an informational card with no good/bad direction.
Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.
CardDirectionGoodBadUnit
Average Order ValueWatch for drops0-5Currency
Cancellation RateLower is better13%
Empty Categories (0 products)Lower is better03Count
Failed Orders (24h)Watch for rises-22Count
Order Processing BacklogLower is better1050Count
Order VolumeWatch for drops0-10Count
Out-of-Stock ProductsLower is better05Count
Pending OrdersLower is better1050Count
Refund RateLower is better25%
Repeat Customer RateHigher is better2510%
Total Revenue (30d)Watch for drops0-5Currency