PagerDuty sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each PagerDuty KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 7 of the 21 PagerDuty cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
Escalation Rate	Lower is better	10	30	%
Event Submission Success Rate	Higher is better	99.9	99	%
Mean Time to Acknowledge	Lower is better	300	900	duration_ms
Mean Time to Resolve	Lower is better	3600	14400	duration_ms
Median Submission Latency	Lower is better	1000	5000	duration_ms
Routing Key Health	Higher is better	100	95	%
Webhook Back-Sync Lag	Lower is better	30	300	duration_ms

​How sentiment powers triage

How sentiment powers triage