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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each Square KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 10 of the 17 Square cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

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How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:
  • Performing - comfortably inside the good band.
  • Needs Attention - has breached the band you set. This is where to act.
  • Stable - within range, or an informational card with no good/bad direction.
Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.
CardDirectionGoodBadUnit
3DS Abandonment RateLower is better1025%
Avg Settlement Time (days)Lower is better25Count
Decline RateLower is better38%
Dispute RateLower is better0.50.9%
Oldest Pending Payout (days)Lower is better25Count
Refund RateLower is better25%
Success RateHigher is better9792%
Total TransactionsWatch for drops0-15Count
Total VolumeWatch for drops0-15Currency
Volume TrendWatch for drops0-15Currency