How sentiment powers triage
Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:- Performing - comfortably inside the good band.
- Needs Attention - has breached the band you set. This is where to act.
- Stable - within range, or an informational card with no good/bad direction.
| Card | Direction | Good | Bad | Unit |
|---|---|---|---|---|
| 3DS Abandonment Rate | Lower is better | 15 | 30 | % |
| 3DS Challenge Abandon Rate | Lower is better | 10 | 25 | % |
| Authorisation Success Rate | Higher is better | 97 | 92 | % |
| Avg Settlement Time (days) | Lower is better | 2 | 5 | Count |
| Chargeback Rate | Lower is better | 0.5 | 0.9 | % |
| Decline Rate | Lower is better | 3 | 8 | % |
| Declined Charges | Lower is better | 3 | 8 | Count |
| Manual-Review Rate | Lower is better | 1 | 3 | % |
| Monthly Recurring Revenue | Watch for drops | 0 | -15 | Currency |
| Net Revenue (after refunds + Stripe fees) | Watch for drops | 0 | -15 | Currency |
| Oldest Pending Payout (days) | Lower is better | 2 | 5 | Count |
| Refund Count | Lower is better | 2 | 5 | Count |
| Refund Rate | Lower is better | 2 | 5 | % |
| Revenue Over Time | Watch for drops | 0 | -15 | Currency |
| Success Rate | Higher is better | 95 | 90 | % |
| Total Charge Volume | Watch for drops | 0 | -15 | Currency |
| Volume Trend | Watch for drops | 0 | -15 | Currency |