Swell sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each Swell KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 12 of the 42 Swell cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
Average Order Value	Watch for drops	0	-5	Currency
Cancellation Rate	Lower is better	1	3	%
Catalogue Completeness	Lower is better	5	20	%
Monthly Recurring Revenue (MRR)	Watch for drops	0	-5	Currency
Order Processing Backlog	Lower is better	10	50	Count
Order Volume (30d)	Watch for drops	0	-10	Count
Out-of-Stock Products	Lower is better	0	5	Count
Pending / Unfulfilled Orders	Lower is better	10	50	Count
Refund Rate	Lower is better	2	5	%
Repeat Purchase Rate	Higher is better	25	10	%
Subscription Churn Rate	Lower is better	20	50	%
Total Revenue (30d)	Watch for drops	0	-5	Currency

​How sentiment powers triage

How sentiment powers triage