Skip to main content
Nerve Centre KPIs · Audit Profile · Sentiment Settings Surfaces the daily ops questions a small team or web agency lives with in Trello: is the API token still good, is the board drowning, are members overloaded, and (most importantly) are the finding cards we filed actually getting moved to Done or quietly going stale on a Backlog list? Trello has no native status, sprint, or reporting primitives, so done-list mapping and the dateLastActivity staleness clock do the heavy lifting.

​
What this audit checks

​
Authentication & access

  • API key + token still valid (auth on /1/members/me)
  • Token grants write scope to the configured intake board (can create cards)
  • Done-list mapping resolves to real lists on each vortex_iq_outbound board
  • Trello rate-limit headroom > 30% (300 req / 10s per token)

​
Board health

  • Open card count vs 30-day baseline (sudden growth = board drowning)
  • Blocked-label card count + change WoW
  • Oldest open card age by dateLastActivity (>90 days = backlog rot)
  • Unassigned cards (empty idMembers) > 5 - work nobody owns
  • Backlog concentrated on a single Backlog / Inbox list (planning gap, not execution gap)

​
VortexIQ findings lifecycle (the stickiness test)

  • Abandoned cards - VortexIQ-created, no dateLastActivity change >14d
  • Finding resolution rate over rolling 90d (target >75%)
  • Avg time-to-fix for resolved finding cards
  • Cards archived (closed) without reaching a Done list - silent dismissals
  • Regression rate - finding cards moved back off a Done list after resolution

​
Team capacity

  • Members with >10 open cards (overload signal via idMembers)
  • Members with zero cards moved to Done in 14d (parked work)
  • Cycle time degradation > 25% week-over-week (from card action history)
  • Cards added to a weekly-cycle list after the cycle started (scope creep)

​
Cross-connector signals

  • Critical findings from sibling connectors (shopify/bigcommerce/adobe/datadog/newrelic) older than 7 days with no Trello card - coverage gap
  • Trello cards referencing decommissioned/archived integrations - stale work

​
Severity thresholds

SignalWarnCritical
vortexiq_findings_abandoned515
vortexiq_finding_resolution_rate7550
blocked_tickets38
unassigned_tickets520
oldest_open_ticket_age_days6090
cycle_time_change_pct2550
rate_limit_headroom_pct3010

​
Data sources

  • GET https://api.trello.com/1/members/me - Token + member info
  • GET https://api.trello.com/1/members/me/boards - Discover the member’s boards (filter to vortex_iq_outbound)
  • GET https://api.trello.com/1/boards/{id}/cards - Open/all card reads (open count, blocked, unassigned, abandoned, by-assignee, etc.)
  • GET https://api.trello.com/1/boards/{id}/lists - List names → status / done-list / sprint-cycle mapping
  • GET https://api.trello.com/1/boards/{id}/actions - createCard / updateCard:idList / updateCard:closed history for cycle time + resolution events
  • GET https://api.trello.com/1/boards/{id}/members - Assignee resolution + capacity calc