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Nerve Centre KPIs · Audit Profile · Sentiment Settings Will audit Pro Partner auth, account health, listing quality + suppression, featured-offer visibility, order-defect / feedback, and cross-channel inventory + pricing parity for the Vinted seller account.

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What this audit checks

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Authentication & access

  • Pro Partner OAuth2 refresh token valid + not expired (POST /oauth/token returns a fresh access token)
  • Required scopes granted: shop_read, listing_read, order_read
  • Vinted User ID + primary country_code resolve to a live account via GET /v1/users/

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Account health & policy compliance

  • Feedback rating above platform threshold (feedback_rating from GET /v1/users/)
  • Buyer Protection complaint rate within EU consumer-law tolerance (disputes per order from GET /v1/disputes)
  • Negative-to-positive feedback ratio not trending up across the trailing window

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Listing quality & suppression

  • Brand + size + condition completeness across active listings (GET /v1/users//items)
  • Photo coverage: listings with fewer than 2 photos flagged (photos_count)
  • Removed / suppressed listings detected in the last 24h (status=REMOVED)
  • Stale listings past the ~14d wardrobe freshness boost flagged for refresh
  • Country-pricing alignment: listings priced above the local Vinted category average for their country_code
  • Favourites-to-views conversion below healthy band (favorites_count vs views_count)
  • Wardrobe discovery visibility decay on aging active listings

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Order defect & feedback

  • Order defect rate from disputes (NOT_AS_DESCRIBED, DAMAGED, COUNTERFEIT, NOT_RECEIVED, WRONG_ITEM) per GET /v1/disputes
  • Ships-within-5-days rate against ship_deadline on GET /v1/users//orders
  • Open disputes in AWAITING_SELLER state past response window

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Cross-channel inventory & pricing parity

  • Active Vinted listings for items sold elsewhere (Mercari / Depop / BigCommerce) via title_hash / sku join
  • Price spread above tolerance for the same item across resale platforms
  • Catalogue drift vs BigCommerce sibling (title or price divergence on shared sku)

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Severity thresholds

SignalWarnCritical
buy_box_win_rate0.6-
feedback_score4.7-
account_health_score80-

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Data sources

  • GET https://api.vinted.com/v1/users/{user_id} - Account profile, feedback rating + counts
  • GET https://api.vinted.com/v1/users/{user_id}/items - Listing inventory, attributes, photos, status
  • GET https://api.vinted.com/v1/users/{user_id}/orders - Orders, status, ship deadlines for defect + SLA checks
  • GET https://api.vinted.com/v1/disputes - Buyer Protection disputes for defect + complaint-rate checks
  • POST https://api.vinted.com/oauth/token - Refresh-token exchange for auth verification