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Nerve Centre KPIs · Audit Profile · Sentiment Settings Will audit Walmart Seller Center health - authentication, account-health KPIs, listing quality and suppression, featured-offer (buy box) win rate, order-defect and dispatch SLA, and cross-channel inventory and price-parity drift.

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What this audit checks

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Authentication & access

  • Client-credentials token from /v3/token refreshes without error
  • WM_SEC.ACCESS_TOKEN + WM_QOS.CORRELATION_ID headers present on every request
  • /v3/sellerInfo returns ACTIVE status (not INACTIVE or SUSPENDED)

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Account health & policy compliance

  • AccountHealth on_time_dispatch_rate >= 99% Walmart SLA
  • AccountHealth cancellation_rate within Walmart 2% threshold
  • Pro Seller eligibility retained (pro_seller_status true)
  • Composite account_health_score above visibility-cut band

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Listing quality & suppression

  • Listings with listing_quality_score < 60% (Walmart auto-suppresses from search)
  • Item Setup error / SYSTEM_PROBLEM listings count is zero
  • Required category attributes complete (drives LQS) >= 95%
  • Stale listings (>180d no update) under 10% of catalogue
  • Buy-box win rate (buy_box_winner true / published) >= 70%
  • Key-SKU featured-offer loss correlated with competitor or Walmart 1P undercut
  • Published listings actually eligible for featured offer (PUBLISHED + in-stock)

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Order defect & feedback

  • Late dispatch rate (orders past estimated_ship_date) <= 1% penalty threshold
  • Orders stuck in Created/Acknowledged beyond dispatch deadline
  • Return / refund rate within acceptable band
  • Seller feedback_score above account-health floor

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Cross-channel inventory & pricing parity

  • Active Walmart listings for SKUs out-of-stock on BC source-of-truth
  • Walmart price > Amazon price * 1.02 (Pro Seller parity violation)
  • Walmart title/price/image drift vs bigcommerce.product source-of-truth

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Severity thresholds

SignalWarnCritical
buy_box_win_rate-< 70%
defect_rate-> 2%
feedback_score-< 80%
listing_suppressed_pct-> 5%
account_health_score-< 70

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Data sources

  • POST https://marketplace.walmartapis.com/v3/token - Client-credentials access token
  • GET https://marketplace.walmartapis.com/v3/sellerInfo - Account status + seller metadata
  • GET https://marketplace.walmartapis.com/v3/items - Listings, published status, LQS, buy-box winner
  • GET https://marketplace.walmartapis.com/v3/orders - Orders, ship dates, dispatch SLA, returns
  • GET https://marketplace.walmartapis.com/v3/insights/listingQuality - Account-health snapshot - avg LQS, on-time dispatch, cancellation, Pro Seller eligibility