Braintree sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each Braintree KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 11 of the 18 Braintree cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
3DS Abandonment Rate	Lower is better	15	30	%
Average Transaction	Watch for drops	0	-15	Currency
Avg Settlement Time (days)	Lower is better	2	5	Count
Chargeback Rate	Lower is better	0.5	0.9	%
Decline Rate	Lower is better	5	8	%
Dispute Rate	Lower is better	0.5	1	%
Oldest Pending Payout (days)	Lower is better	2	5	Count
Refund Rate	Lower is better	3	8	%
Success Rate	Higher is better	95	90	%
Total Volume	Watch for drops	0	-15	Currency
Volume Trend	Watch for drops	0	-15	Currency

​How sentiment powers triage

How sentiment powers triage