DPDLocal sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each DPDLocal KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 12 of the 51 DPDLocal cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
Carrier OTD by Sales Channel	Higher is better	95	90	%
DPDLocal Health Score	Higher is better	90	70	Count
Delivery Experience Score	Higher is better	90	70	Count
Exception Rate Spike	Lower is better	2	5	Count
First-Attempt Delivery Rate	Higher is better	95	85	%
GeoSession Auth Risk	Higher is better	30	7	Count
OTD SLA Breach	Higher is better	95	90	Count
OTD Today	Higher is better	95	90	%
OTD by UK Region	Higher is better	95	90	%
Open Claim Value	Lower is better	100	1000	Currency
Predict Slot Accuracy (30-min / 1-hour)	Higher is better	90	75	%
Sunday Delivery Success Rate	Higher is better	95	85	%

DPDLocal audit profile, Vortex IQ

3PL vs Carrier Delay Attribution, DPDLocal

​How sentiment powers triage

How sentiment powers triage