What this audit checks
Authentication & access
- API Key + Secret Key present and signature validates against /marketplace/seller/account
- Seller ID resolves and account status is ACTIVE (not RESTRICTED or SUSPENDED)
- Token scopes cover itemmgmt, orders, and warranty/claims endpoints
Account health & policy compliance
- Egg badge status held at GOLD or SILVER (not dropped to BRONZE or NONE)
- Seller rating at or above 4.7
- Warranty SLA compliance percentage within Newegg threshold
Listing quality & suppression
- No REJECTED listings on /marketplace/seller/itemmgmt
- All protected-brand listings have brand_authorised = true
- Required tech attributes (chipset, socket, form factor) complete per category
- B2B-relevant SKUs carry b2b_eligible flag for bizmember search filter
Buy Box / featured-offer
- Featured-offer win rate tracked per item_number against competing offers
- Selling price competitive within category band without breaching map_price
- Active listings with inventory > 0 actually eligible for featured-offer placement
Order defect & feedback
- DOA / defect claim rate on /marketplace/warranty/claims below threshold
- No warranty claims past resolution_sla_deadline (AWAITING_SELLER backlog)
- On-time shipping rate at or above 95% on /marketplace/orders
- No orders past ship_by_date in UNSHIPPED or PARTIALLY_SHIPPED state
Cross-channel inventory & pricing parity
- MAP parity vs Amazon / Walmart siblings on shared upc / manufacturer_part_number
- No active Newegg listing for a SKU that is out of stock on the commerce sibling
- selling_price at or above map_price on every brand-enforced listing
Severity thresholds
| Signal | Warn | Critical |
|---|---|---|
buy_box_win_rate | - | < 0.60 |
defect_rate | - | > 0.02 |
feedback_score | - | < 4.5 |
listing_suppressed_pct | - | > 0.05 |
account_health_score | - | < 50 |
Data sources
GET https://api.newegg.com/marketplace/seller/account- Account status, Egg badge, warranty SLA complianceGET https://api.newegg.com/marketplace/seller/itemmgmt- Listing content, brand authorisation, MAP, B2B flagsGET https://api.newegg.com/marketplace/orders- Orders, ship-by dates, on-time shipping defectsGET https://api.newegg.com/marketplace/warranty/claims- Warranty claims, DOA rate, SLA-overdue backlog