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Nerve Centre KPIs · Audit Profile · Sentiment Settings PostNord is the pan-Nordic carrier of record for merchants shipping across SE / NO / DK / FI on a single contract. The distinctive complication: Norway is not in the EU, so SE-to-NO (and DK/FI-to-NO) parcels require customs declarations even though both ends are Nordic. Findings either cost a customer (OTD slip in one of four markets, SE-NO border hold) or surface cost arbitrage (pan-Nordic pricing vs Bring NO / DPD DK per corridor). Auth is the unusual ‘apikey’ query-string parameter (not a header). Cross-references commerce siblings via order_ref, carrier siblings (Bring / DPD) via zone, and tracking continuity via tracking_number.

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What this audit checks

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Authentication & access

  • apikey query-string parameter still authorises requests (no 401/403 on /restapi/shipment/v2/track)
  • Consignor number maps to an active PostNord business contract (no ‘unknown consignor’)
  • country_of_origin enum value (SE/NO/DK/FI) matches the live contract pricing tier
  • Sandbox vs production apikey not crossed (probe returns real shipments, not sandbox stubs)

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On-time delivery & transit

  • Pan-Nordic OTD < 90% rolling 30D (actual_delivery vs expected_delivery)
  • Per-country OTD divergence: any of SE/NO/DK/FI more than 5pp below the pan-Nordic average
  • Avg transit days breach: intra-EU corridor > 3d or SE-NO border corridor > 5d
  • Sunday-delivery success rate < 85% where the service is offered by postcode

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Exceptions & failed deliveries

  • Exception rate > 3% rolling 30D (status Exception across shipments)
  • AttemptedDelivery without subsequent Delivered within 48h (first-attempt failure)
  • MyPack Collect parcels uncollected past the pickup-point hold window
  • Refused / ReturnedToSender rate spike vs prior period

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Damaged / lost parcels

  • Lost-parcel rate (status Lost) > 0.3% rolling 90D
  • Damaged-parcel claim rate > 0.5% rolling 90D
  • Return-label (RMA) parcels stuck InTransit and never Received
  • Claim value as % of PostNord shipping spend > 1% rolling 90D

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Tracking data completeness

  • Tracking-event gap > 24h intra-EU (SE/DK/FI) on in-transit shipments
  • Tracking-event gap > 3d on SE-NO non-EU border (AwaitingCustoms stall)
  • Shipments with a tracking_number but zero tracking_event rows (silent parcels)
  • Delivered status with no recorded actual_delivery timestamp (OTD-uncomputable)

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Cross-channel fulfilment SLA (the kill-shot area)

  • Cross-channel: shipments past expected_delivery joined to commerce_sibling orders -> revenue at risk per Nordic channel
  • Cross-channel: Nordic commerce order with no PostNord shipment after 48h -> dispatch SLA breach
  • Cross-channel: SE-NO parcels stuck AwaitingCustoms > 3d -> proactive commercial-invoice / IOSS fix candidates
  • Cross-channel: PostNord cost_sek per to_country_code more than 10% above Bring / DPD sibling on the same corridor -> pan-Nordic pricing arbitrage

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Severity thresholds

SignalWarnCritical
on_time_delivery_rate9290
exception_rate23
avg_transit_days35
damaged_rate0.30.5
tracking_gap_pct510
se_no_customs_clearance_pct8580
lost_parcel_rate_pct0.20.3
sunday_success_rate9085
claim_value_pct_of_spend0.51
auth_token_failures_24h15

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Data sources

  • GET https://atapi2.postnord.com/restapi/shipment/v2/shipments - Shipment list (status / OTD / cost / customs flag)
  • GET https://atapi2.postnord.com/restapi/shipment/v2/track - Tracking events (continuity + border stalls)
  • POST https://atapi2.postnord.com/restapi/shipment/v2/shipments - Label generation (write-side, print-failure probe)
  • POST https://atapi2.postnord.com/restapi/shipment/v2/returns - Return-label (RMA) creation and status