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Card class: Non-Hero • Category: Service Mix

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At a glance

The share of your PostNord parcels sent as MyPack Mailbox (the letterbox-friendly product that fits a standard Nordic letterbox, so no recipient needs to be home) versus MyPack Home (driver hand-off to the door, signature or hand-over required). The mix sits at the heart of your Nordic shipping economics: Mailbox is cheaper and delivers in a single pass with no failed-attempt risk, while Home costs more and carries first-attempt-failure exposure. Read across the trailing 30 days as a donut.

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What it tracks

PostNord splits its B2C parcel range into MyPack Mailbox and MyPack Home. This card reads the service-code field on every shipment booked through the PostNord Shipping / Booking API and groups it into those two buckets, then expresses each as a percentage of total parcels over the 30-day window. The detail behind the card is that the split drives two downstream numbers at once: shipping cost (Mailbox is the lower per-parcel rate because it skips the door step) and first-attempt success (Mailbox cannot fail an attempt, since it goes straight into the letterbox, whereas Home depends on someone being in). A merchant shipping bulky or high-value goods has to use Home; a merchant shipping flat, letterbox-sized items (cosmetics, apparel, supplements) can shift volume to Mailbox and cut both cost and exception rate. There is no alert on this card: it is a composition view, not a threshold metric. Watch for unintended drift, for example a product-dimension change that silently pushes parcels from Mailbox into Home and lifts your average cost.

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Reconciling against the source

Reconcile against the PostNord Business Portal under the shipment / parcel report, filtering by product (Tjänst / Service): the share of MyPack Mailbox versus MyPack Home parcels there should match this card within tracking-event ingestion lag. PostNord scan timestamps are recorded in carrier-local time, so a parcel booked late in the day can land on a different calendar day in the portal than in the card.

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Tracked live in Vortex IQ Nerve Centre

MyPack Mailbox vs Home Delivery Split is one of hundreds of KPI pulses Vortex IQ tracks across PostNord and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.