At a glance
On-time delivery rate broken out per destination country across PostNord’s four core Nordic markets: Sweden (SE), Norway (NO), Denmark (DK) and Finland (FI). The blended OTD dial can read healthy while a single country quietly degrades, so this horizontal-bar card separates each national network. Because PostNord runs distinct per-country operations (with the SE / DK heritage from the Posten Sverige and Post Danmark merger, plus NO and FI delivery partners), a drop confined to one country is almost always a local operational signal, not a network-wide one.
Calculation
Calculated automatically from your PostNord data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A Stockholm-based DTC outdoor-apparel brand shipping pan-Nordic on PostNord, around 2,800 parcels a week. Reading taken at 09:00 CET on 14 Mar 26 for the trailing 30 days (12 Feb 26 to 13 Mar 26).
The blended dial reads 95.4 percent, which on the headline On-Time Delivery Rate card would not trip its
<95% warn. But the Norway bar reads 87.0 percent, below the any country <90% floor, so this card fires. Five things to notice:
- The blend hid the problem. Sweden’s volume (54 percent of parcels) is propping up the aggregate. Norway is collapsing and the headline card barely flinched. This per-country view is the reason the card exists.
- A 7.4-point single-country drop in February is a strong weather candidate. Norway routes are the most weather-exposed in the network. Cross-check the PostNord service alerts for the period: a northern-Norway snow event or a closed mountain corridor explains a sharp NO-only drop without any SE / DK / FI movement.
- If it is not weather, it is customs. Norway is outside the EU customs union, so SE-to-NO and DK-to-NO parcels clear a border. A customs backlog drops Norway OTD specifically. Confirm against SE-to-NO Customs Clearance Rate (<3d): if clearance has slipped, the OTD drop is border-driven, not last-mile.
- Sweden and Denmark are the operational baseline. SE at 97.4 and DK at 96.1 are healthy incumbent-network readings. Use them as the control: if SE / DK are steady and only NO moves, the cause is specific to the Norway corridor, not a pan-Nordic PostNord problem.
- Finland’s -1.1 point drift is noise, not a signal. A point of movement on the smallest-volume country is within normal monthly variation. Do not action FI on this reading; watch whether it trends over two or three periods before treating it as real.
Sibling cards merchants should reference together
Per-country OTD localises a problem; pair it with these to find the cause and the cost:Reconciling against the source
Where to look in PostNord’s own tooling: Open the PostNord Business Portal shipment / delivery report and filter by destination country (Land), service code, and a 30-day delivered window. The closest like-for-like view is delivered consignments per country against their aim date. PostNord publishes per-market service information, so a country drop here should be checked against PostNord’s country-specific service alerts for the same dates. Why our number may legitimately differ from the portal:Known limitations / merchant FAQs
Why does Norway always sit a few points below Sweden, even in a good month? Geography and customs. Norway has longer transit corridors, more weather-exposed routes, and is outside the EU customs union so cross-border parcels clear a border. A structural 2 to 5 point gap below Sweden is normal. The alert at 90 percent is set to catch a genuine breakdown, not this baseline gap. Read NO alongside SE-to-NO Customs Clearance Rate (<3d). One country dropped but the headline OTD looks fine. Which do I trust? Both, for different jobs. The headline tells you overall network health; this card tells you where a problem is concentrated. A high-volume country can mask a small-country collapse in the blend, which is exactly why per-country exists. Action the country that breached, weighted by its share on Revenue Mix by Nordic Country (SE/NO/DK/FI). Is a single-country winter drop a carrier failure? Often not. Nordic winters close roads in northern Sweden and Norway and suspend Danish archipelago ferry routes. A December-to-February dip on NO / FI of a few points is climate. The card does not auto-exclude weather days, it records actual experience, so annotate seasonal context rather than re-baselining permanently. Finland moved a point. Should I act? Probably not yet. Finland is usually the smallest-volume bar, so a single point of movement is within monthly noise. Wait for a trend across two or three periods before treating it as real. ThevsP change column helps you see whether a move is sustained.
Why might a country’s bar differ from the PostNord portal’s figure?
Time zone and attribution. PostNord records scans in carrier-local time across CET and Finland’s EET, so midnight-boundary deliveries shift between days. Cross-border parcels are attributed here to the destination country, which a portal report grouped by origin will split differently. The totals reconcile once you align the filter and allow for ingestion lag.
A country dropped below 90 percent. What is the playbook?
In order: (1) check PostNord’s country-specific service alerts for weather or incidents on the dates, (2) if the country is Norway, check SE-to-NO Customs Clearance Rate (<3d) for a border backlog, (3) drill into OTD by Route to see if the drop is whole-country or concentrated on a few lanes, (4) if the country runs chronically low, evaluate routing it via Bring or DPD.