SAP S/4HANA Cloud sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each SAP S/4HANA Cloud KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 39 of the 86 SAP S/4HANA Cloud cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
A/R Aging Detail	Lower is better	5	25	Currency
AP Aging - 60+ Days	Lower is better	10	30	%
AR Aging on Customers with Active Ecom Orders	Lower is better	5	15	Currency
AR Aging - 60+ Days	Lower is better	5	15	%
Average Landed Cost per Unit	Lower is better	0	10	Currency
Average Sales Document Value	Watch for drops	0	-10	Currency
Cash Application Rate	Higher is better	95	85	%
Cash Collected	Watch for drops	0	-15	Currency
Credit Hold Spike	Lower is better	0	5	Count
Customer Churn Signals	Lower is better	0	5	Count
Customer Credit Utilisation	Lower is better	60	85	%
DSO Increase Alert	Lower is better	0	10	Count
Days Sales Outstanding (DSO)	Lower is better	30	60	Count
Dead Stock Threshold Breach	Lower is better	0	1	Currency
Dead Stock Value	Lower is better	5	15	Currency
ERP-vs-Ecom Inventory Variance % (top-50 SKUs)	Lower is better	1	5	%
Ecom Customers Absent from SAP Business Partner	Lower is better	0	10	Count
Ecom Customers Absent from SAP Business Partner	Lower is better	0	10	Count
FX Currency Exposure	Lower is better	5	15	Currency
High-Value Overdue Invoices	Lower is better	0	50000	Currency
Inventory Turnover Ratio	Higher is better	4	2	Count
Invoiced Revenue	Watch for drops	0	-15	Currency
Journal Entries Failing to Post (idoc error queue)	Lower is better	0	5	Count
Journal Imbalances (debit != credit)	Lower is better	0	5	Count
Landed Cost Variance vs Standard	Lower is better	2	5	%
Margin Compression	Lower is better	0	2	%
Margin by SKU	Higher is better	30	10	%
Open (Unposted) Journal Entries	Lower is better	0	50	Count
Orders on Credit Hold	Lower is better	0	5	Count
Overdue Invoice Value	Lower is better	0	50000	Currency
Period Close Past Deadline (any CompanyCode)	Lower is better	0	5	Count
Period Close Status (by CompanyCode)	Lower is better	0	5	Count
Returns Count	Lower is better	5	20	Count
Revenue Gap Spike	Lower is better	0	20	Currency
Revenue Gap vs Commerce	Lower is better	0	5	Currency
SKUs with SAP-vs-Ecom Inventory Drift >5%	Lower is better	1	5	Count
Sales Document to Invoice Lead Time	Lower is better	3	7	Count
Sales Documents Blocked on Inventory or Credit	Lower is better	0	5	Currency
Top Findings Across Company Codes	Lower is better	0	5	Count

​How sentiment powers triage

How sentiment powers triage