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Nerve Centre KPIs · Audit Profile · Sentiment Settings Verifies Segment workspace + space access, core ecommerce event flow, session-conversion health, bounce / abandonment, and cross-channel divergence against the ecommerce platform.

What this audit checks

Auth + space access

  • Public API token valid
  • Profile API access token valid for the space
  • Data region matches the space host (US vs EU)

Core event health

  • Order Completed event flowing
  • Product Added event flowing
  • Event volume stable vs 7d baseline

Session & engagement

  • Bounce rate below ceiling
  • Pageviews per session healthy
  • Avg session duration not collapsing vs baseline

Conversion

  • Session conversion rate above floor
  • Cart abandonment below ceiling
  • Goal completions non-zero

Cross-channel

  • Segment session conversion vs ecommerce platform conversion divergence
  • Sessions present but zero conversions (broken destination / attribution gap)

Severity thresholds

SignalWarnCritical
event_volume_drop_pct2540
session_conversion_rate_pct1-
bounce_rate_pct6075
cart_abandonment_pct7590

Data sources

  • GET https://api.segmentapis.com/workspaces - Workspace + auth probe
  • GET https://profiles.segment.com/v1/spaces/{space_id}/collections/users/profiles - Profiles - user / new / returning counts
  • GET https://profiles.segment.com/v1/spaces/{space_id}/collections/users/profiles/{id}/events - Events - sessions, engagement, conversion, top pages / sources