ShipBob sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each ShipBob KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 13 of the 87 ShipBob cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
Avg Fulfilment Time (hrs)	Lower is better	24	72	Count
Avg Fulfilment Time by Warehouse	Lower is better	24	72	Count
Delayed Orders	Lower is better	0	5	Count
Fulfilment Performance by Merchant	Higher is better	95	85	%
Fulfilment Rate	Higher is better	95	85	%
Fulfilment Time Trend	Lower is better	24	72	Count
Low-Stock Alerts	Lower is better	5	50	Count
Orders Exceeding SLA	Lower is better	0	5	Count
Pending Fulfilment Backlog	Lower is better	50	500	Count
Returns Volume Trend	Watch for rises	-2	5	Count
SLA Compliance by Merchant	Higher is better	95	85	%
SLA Compliance by Warehouse	Higher is better	95	85	%
Shipping Cost per Order	Lower is better	5	15	Currency

ShipBob audit profile, Vortex IQ

Avg Delivery Time by Region, ShipBob

​How sentiment powers triage

How sentiment powers triage