Skip to main content
Nerve Centre KPIs · Audit Profile · Sentiment Settings Surfaces the daily ops questions a PMO or operations team lives with in Smartsheet: is the access token still good, is the Findings sheet drowning, are people overloaded, and (most importantly) are the findings we filed actually getting resolved or quietly dying in the sheet? Closes the loop from audit_finding → Smartsheet row → closed Status → regression detection.

​
What this audit checks

​
Authentication & access

  • API access token still valid (auth on /users/me)
  • Findings sheet exists, is reachable, and is writable by the token owner
  • Required columns resolvable by title (Status, Priority, Assigned To, finding-id) - connector refuses to enable without them
  • Smartsheet rate-limit headroom > 30% (300 requests/minute per token)

​
Backlog health

  • Open row count vs 30-day baseline (sudden growth = drowning signal)
  • Blocked-status row count + change WoW
  • Oldest open row age via Created (Auto) (>90 days = backlog rot)
  • Unassigned rows > 5 (empty Assigned To cell - work that nobody owns)
  • Backlog-by-priority skew (mostly Lows = no one is grooming the sheet)

​
VortexIQ findings lifecycle (the stickiness test)

  • Abandoned findings - VortexIQ-created rows, Status open AND Modified (Auto) >14d
  • Finding resolution rate over rolling 90d (target >75%)
  • Avg time-to-fix for resolved rows, by Priority
  • Rows moved to Won’t Fix / Cancelled without a discussion comment (silent dismissals)
  • Regression rate - rows whose Status flipped from a closed value back to an open value

​
Team capacity

  • Assigned-To contacts with >10 open rows (overload signal)
  • Assigned-To contacts with zero resolved rows in 14d (parked work)
  • Cycle time degradation > 25% week-over-week
  • Sprint scope-creep (rows added after the date-bounded sprint sheet window started)

​
Cross-connector signals

  • Critical findings from sibling connectors (shopify/bigcommerce/adobe/cybersource) older than 7 days with no row in the Findings sheet - coverage gap
  • Smartsheet rows referencing decommissioned/archived integrations - stale work

​
Severity thresholds

SignalWarnCritical
vortexiq_findings_abandoned515
vortexiq_finding_resolution_rate7550
blocked_tickets38
unassigned_tickets520
oldest_open_ticket_age_days6090
cycle_time_change_pct2550
rate_limit_headroom_pct3010

​
Data sources

  • GET https://api.smartsheet.com/2.0/users/me - Token + account info
  • GET https://api.smartsheet.com/2.0/sheets - Findings-sheet discovery + writability check
  • GET https://api.smartsheet.com/2.0/sheets/{sheetId} - Full row read (Status/Priority/Assigned-To cells + Created/Modified Auto columns) - open count, blocked, abandoned, by-assignee, throughput, cycle/lead time, findings
  • GET https://api.smartsheet.com/2.0/sheets/{sheetId}/columns - Column id ↔ title mapping + dropdown option values
  • GET https://api.smartsheet.com/2.0/users - Assigned-To resolution + capacity calc