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The Vortex Backup dashboard is the home view. It shows your Shopify store information, the date and time of the most recent backup, the timestamp of the most recent change to any data entity, and the data sync status. Below that sits the snapshot grid showing every backed-up entity, the count of records, the last sync time, and the link into the Restore Centre filtered for that entity. Vortex Backup dashboard

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Store information

The top section of the dashboard summarises the store-level state.
  • Store Name. The name of your Shopify store.
  • Store Identifier. The myshopify.com domain of your store.
  • Date of Last Store Data Backup. Date and time of the most recent backup.
  • Timestamp of the Most Recent Change. The last detected change across all entities.
  • Data Sync Status. Active or Inactive, indicating whether real-time synchronisation is currently running.

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Snapshot of backup section

This section displays the backup entities and statuses, highlighting the scope of data backed up and their most recent backup times. It helps you track the status of key business data entities in real time. The data entities are grouped into tab sections.

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Catalogue data

  • Products. Total count of products, backup status, and last sync time.
  • Collections. Total count of collections, backup status, and last sync time.

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Customer data

  • Customers. Total count of customers, backup status, and last sync time.
  • Orders. Total count of orders (backed up for reference, not restorable).
  • Discount Codes. Count of code-based discounts.
  • Discount Automatic. Count of automatic discounts.

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Content data

  • Blogs. Total count of blogs.
  • Pages. Total count of pages.
  • Files. Total count of media files.

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Settings data

  • Themes. Theme backup status.
  • Gift Cards. Count of gift cards.
  • Navigation Menus. Count of navigation menus.
  • URL Redirects. Count of URL redirects.

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Commerce and markets data

  • Markets. Count of international markets.
  • Delivery Profiles. Count of shipping profiles.
  • Locations. Count of store locations.
  • Price Lists. Count of price lists.
  • Catalogs. Count of catalogs.

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Metafield and metaobject data

  • Metafield Definitions. Count of custom field definitions.
  • Metaobject Definitions. Count of custom content type definitions.
  • Metaobjects. Count of metaobject records.

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Grid information

Each grid item displays:
  • Entity. Name of the data backup entity.
  • Count. Number of items backed up.
  • Recent Change. Date and time of the last tracked change.
  • Status. Whether real-time backup sync is Active or Inactive.
  • View button. Clicking this redirects to the Restore Centre page filtered for that entity type.

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Help button

Clicking the Help button opens the Help page in the knowledge base.

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What to look at first when something has gone wrong

If a customer service ticket comes in saying “this product looks wrong”, the dashboard is your starting point. The flow:
  1. Look at Recent Change for Products. If the timestamp is within the window the ticket describes, a recent edit is likely the cause.
  2. Click View next to Products to land in the Restore Centre filtered to Products.
  3. Search for the product by ID or title.
  4. Open the version history and compare the current state against the version before the suspect change.
  5. If the comparison confirms the regression, restore. If not, the cause is elsewhere.
This is the dashboard’s main operational role: a fast triage surface that tells you which entity to investigate without having to scroll through the Restore Centre.

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FAQ

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Why does the order count differ from the Shopify Admin dashboard?

The Vortex Backup order count includes all orders, active, incomplete, archived, plus incomplete orders with declined payment status. Shopify Admin filters some of these out by default, so the two counts may differ. This is documented in FAQs and known issues.

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What does Status: Inactive mean for an entity?

For real-time entities, Inactive means the real-time webhook subscription is currently disabled. Re-enable it from the Settings page. For manual entities, Inactive simply means no manual backup has been run yet.

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How often does the Recent Change timestamp update?

For real-time entities, immediately upon Shopify firing the webhook. For manual entities, the timestamp updates each time you click Backup on the Settings page.