Vortex Backup, what we backup and rollback

This page is the per-entity coverage map for Vortex Backup. It tells you exactly what data is backed up, what can be restored, what cannot, and the matching key used so rollbacks hit the right record. For per-field detail (which fields transfer, which do not), see Settings and fields.

How items are matched

Each item is matched by its original Shopify ID. This ensures precise rollback, even if you renamed a product handle or a collection title, the correct record is updated based on its unique ID.

Entity type	Matched by
Products	Original Product ID
Collections	Original Collection ID
Customers	Original Customer ID
Discounts	Original Discount Node ID
Gift Cards	Original Gift Card ID
Pages	Original Page ID
Blogs	Original Blog ID
Files	Original File ID
Themes	Original Theme ID
Menus	Original Menu ID
Markets	Original Market ID
URL Redirects	Original Redirect ID
Delivery Profiles	Original Profile ID
Locations	Original Location ID
Price Lists	Original Price List ID
Catalogs	Original Catalog ID
Metafield Definitions	Original Definition ID
Metaobject Definitions	Original Definition ID
Metaobjects	Original Metaobject ID

What happens during rollback

If the item exists, it is updated to match the stored version.
If the item was deleted, it is recreated with the stored data. New Shopify IDs may be generated for recreated items, but Vortex Backup tracks the original ID for future rollbacks.

Supported entity types

Products

Your complete product catalogue can be rolled back, including:

Data	Rollback support
Title and Description	Fully restored
Pricing (Price, Compare At)	Fully restored
Images and Media	Fully restored
Variants (Size, Colour, etc.)	Fully restored
SKU and Barcode	Fully restored
Inventory Levels	Restored by location
Tags and Categories	Fully restored
SEO Title and Description	Fully restored
Product Status	Active, Draft, Archived
Custom Fields (Metafields)	Fully restored
Vendor and Product Type	Fully restored

Collections

Both manual and smart collections can be rolled back:

Data	Rollback support
Title	Fully restored
Handle (URL)	Preserved
Description (HTML)	Fully restored
Sort Order	Restored
Template	Custom templates preserved
Collection Image	Fully restored
Products (Manual)	Product associations restored
Automation Rules (Smart)	All rules restored
Rule Conditions	Match all / any logic preserved
Metafields	Fully restored

All smart collection rule types are preserved, including product title contains / equals, product type or vendor matches, price ranges, tag conditions, and inventory levels.

Customers

Data	Rollback support
Name (First and Last)	Fully restored
Email Address	Fully restored
Phone Number	Fully restored
All Saved Addresses	Fully restored
Customer Tags	Fully restored
Internal Notes	Fully restored
Tax Exemptions	Fully restored
Marketing Consent	Email and SMS preferences

Customer passwords cannot be rolled back for security reasons.

Gift cards

Data	Rollback support
Initial Value	Restored
Expiration Date	Restored
Customer Association	Linked by original customer ID
Notes	Restored
Gift Card Code	New code generated for security

For re-created gift cards, codes cannot be restored to previous values. Customers receive new codes.

Pages

Data	Rollback support
Page Title	Fully restored
Page Content (HTML)	Fully restored
Handle (URL)	Preserved
Publish Status	Restored
Template	Custom templates preserved

Blogs and articles

Data	Rollback support
Blog Title and Handle	Fully restored
Comment Settings	Restored
Article Title and Content	Fully restored
Article Author	Restored
Article Tags	Restored
Featured Images	Restored
Publish Date	Preserved

Blog comments cannot be rolled back as they are not accessible for backup.

Files and media

File type	Rollback support
Images	Fully restored
Videos	Fully restored
Documents (PDF, etc.)	Fully restored
3D Models	Fully restored

Themes

Data	Rollback support
Theme Name	Restored
Theme Role	Main / unpublished
Theme Files	Full ZIP, may require additional setup

Theme restore creates a new theme from the backed-up ZIP file with the suffix _restored_{timestamp}. The current live theme is not affected. The restored theme is unpublished by default.

Discount nodes

Both code-based and automatic discounts are supported:

Data	Rollback support
Discount Type	Code or Automatic
Title and Status	Fully restored
Value and Rules	Amount / percentage and conditions
Usage Limits	Total and per-customer limits
Schedule	Start and end dates
Combination Rules	Stacking settings

Data	Rollback support
Menu Title and Handle	Fully restored
Menu Items	All links and labels
Nested Structure	Hierarchy preserved
Internal and External Links	Fully restored

Markets

Data	Rollback support
Market Name	Fully restored
Enabled Status	Active / inactive
Regions and Countries	Fully restored
Currency Settings	Local currency config
Web Presence	Domain / subfolder settings

URL redirects

Data	Rollback support
Source Path	Fully restored
Target URL	Fully restored

Delivery profiles (shipping)

Data	Rollback support
Profile Name	Fully restored
Product Assignments	Linked products
Shipping Zones and Rates	Fully restored
Location Groups	Origin locations

Locations

Data	Rollback support
Location Name	Fully restored
Address	Full address details
Fulfilment Settings	Online order fulfilment flag
Active Status	Active / inactive

Price lists

Data	Rollback support
Name and Currency	Fully restored
Price Adjustments	Fixed or percentage rules
Catalog Association	Link to catalog

Catalogs

Data	Rollback support
Title and Status	Fully restored
Price List	Associated list
Context Rules	Market and company rules

Metafield definitions

Data	Rollback support
Name and Key	Fully restored
Namespace	Fully restored
Type and Validations	Fully restored
Owner Type	Fully restored

Metaobject definitions

Data	Rollback support
Name and Type	Fully restored
Field Schemas	All fields restored
Access Settings	Storefront access
Display Name Key	Fully restored

Metaobjects

Data	Rollback support
Handle and Type	Fully restored
Field Values	All data restored
Status	Active / draft

What cannot be rolled back

Some data types have limitations.

Data type	Reason
Orders	Protected to preserve financial / legal records
Transactions	Payment data is immutable
Customer Passwords	Security requirement
Blog Comments	Not available for backup
Customer Segments	Store-specific configurations
App Data	Managed by individual apps

Rollback limitations

Timing considerations

Most recent backups. Available within minutes of changes (real-time entities) or as fresh as the last manual backup (other entities).
Older restore points. Check available dates in the Restore Centre version dropdown.

Data dependencies

Some data has relationships that matter:

If rolling back…	Consider also rolling back…
Products	Collections (to maintain groupings)
Collections	Products (if referenced)
Gift Cards	Customers (for associations)
Metaobjects	Metaobject Definitions (schema must exist)
Price Lists	Catalogs (for associations)
Delivery Profiles	Locations (for zone configuration)

FAQ

Why are orders backed up but not restorable?

We do not restore orders in Shopify because they cannot be deleted, and restoring them could trigger actions like customer notification emails. Historical versions are displayed in the Restore Centre for view and compare, but the Restore button is disabled.

What is the difference between Real-time and Manual backup?

Real-time means Vortex Backup actively listens to Shopify webhooks and tracks changes as they happen. Real-time backup is done for Products, Collections, Customers, and Orders. Manual backup applies to entities that do not have Shopify webhooks. Take full backups by clicking the Backup button on the Settings page. Manual backup applies to: Discount Codes, Discount Automatic, Blogs, Pages, Files, Themes, Gift Cards, Navigation Menus, URL Redirects, Markets, Delivery Profiles, Locations, Price Lists, Catalogs, Metafield Definitions, Metaobject Definitions, Metaobjects.

Can I restore backup data to another store?

No. Currently, data can only be restored to the same store on which Vortex Backup is installed. For cross-store data movement, use Vortex Staging.

Can I roll back specific items?

Yes. Rollback is designed to work on individual items. You select the specific product, customer, collection, or other entity you want to restore by its ID.

Getting started, the four-step rollback walkthrough
Settings and fields, the per-field reference
Change logs and restore, Restore Centre comparison view
Understanding the dashboard, the dashboard layout
FAQs and known issues, platform constraints

​How items are matched

​What happens during rollback

​Supported entity types

​Products

​Collections

​Customers

​Gift cards

​Pages

​Blogs and articles

​Files and media

​Themes

​Discount nodes

​Navigation menus

​Markets

​URL redirects

​Delivery profiles (shipping)

​Locations

​Price lists

​Catalogs

​Metafield definitions

​Metaobject definitions

​Metaobjects

​What cannot be rolled back

​Rollback limitations

​Timing considerations

​Data dependencies

​FAQ

​Why are orders backed up but not restorable?

​What is the difference between Real-time and Manual backup?

​Can I restore backup data to another store?

​Can I roll back specific items?

​Related pages