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This page is the per-entity coverage map for Vortex Backup. It tells you exactly what data is backed up, what can be restored, what cannot, and the matching key used so rollbacks hit the right record. For per-field detail (which fields transfer, which do not), see Settings and fields.

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How items are matched

Each item is matched by its original Shopify ID. This ensures precise rollback, even if you renamed a product handle or a collection title, the correct record is updated based on its unique ID.

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What happens during rollback

  1. If the item exists, it is updated to match the stored version.
  2. If the item was deleted, it is recreated with the stored data. New Shopify IDs may be generated for recreated items, but Vortex Backup tracks the original ID for future rollbacks.

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Supported entity types

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Products

Your complete product catalogue can be rolled back, including:

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Collections

Both manual and smart collections can be rolled back: All smart collection rule types are preserved, including product title contains / equals, product type or vendor matches, price ranges, tag conditions, and inventory levels.

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Customers

Customer passwords cannot be rolled back for security reasons.

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Gift cards

For re-created gift cards, codes cannot be restored to previous values. Customers receive new codes.

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Pages

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Blogs and articles

Blog comments cannot be rolled back as they are not accessible for backup.

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Files and media

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Themes

Theme restore creates a new theme from the backed-up ZIP file with the suffix _restored_{timestamp}. The current live theme is not affected. The restored theme is unpublished by default.

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Discount nodes

Both code-based and automatic discounts are supported:

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Markets

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URL redirects

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Delivery profiles (shipping)

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Locations

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Price lists

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Catalogs

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Metafield definitions

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Metaobject definitions

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Metaobjects

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What cannot be rolled back

Some data types have limitations.

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Rollback limitations

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Timing considerations

  • Most recent backups. Available within minutes of changes (real-time entities) or as fresh as the last manual backup (other entities).
  • Older restore points. Check available dates in the Restore Centre version dropdown.

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Data dependencies

Some data has relationships that matter:

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FAQ

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Why are orders backed up but not restorable?

We do not restore orders in Shopify because they cannot be deleted, and restoring them could trigger actions like customer notification emails. Historical versions are displayed in the Restore Centre for view and compare, but the Restore button is disabled.

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What is the difference between Real-time and Manual backup?

Real-time means Vortex Backup actively listens to Shopify webhooks and tracks changes as they happen. Real-time backup is done for Products, Collections, Customers, and Orders. Manual backup applies to entities that do not have Shopify webhooks. Take full backups by clicking the Backup button on the Settings page. Manual backup applies to: Discount Codes, Discount Automatic, Blogs, Pages, Files, Themes, Gift Cards, Navigation Menus, URL Redirects, Markets, Delivery Profiles, Locations, Price Lists, Catalogs, Metafield Definitions, Metaobject Definitions, Metaobjects.

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Can I restore backup data to another store?

No. Currently, data can only be restored to the same store on which Vortex Backup is installed. For cross-store data movement, use Vortex Staging.

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Can I roll back specific items?

Yes. Rollback is designed to work on individual items. You select the specific product, customer, collection, or other entity you want to restore by its ID.