Adyen sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each Adyen KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 10 of the 26 Adyen cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
Auth Rate Drop Alert	Higher is better	97	92	%
Authorisation Rate	Higher is better	97	92	%
Chargeback Rate	Lower is better	0.5	1	%
Chargeback Spike Alert	Lower is better	0.5	1	Count
Payment Volume (30d)	Watch for drops	0	-15	Currency
Payments Health Score	Higher is better	90	70	Count
Refunds (30d)	Lower is better	2	5	Currency
Refusal Rate	Lower is better	3	8	%
Refusal Spike Alert	Lower is better	3	8	%
Settlement Delay Alert	Lower is better	2	5	Count

Adyen audit profile, Vortex IQ

Payments Health Score, Adyen

​How sentiment powers triage

How sentiment powers triage